Troubleshooting
Problem
Possible cause
Solution
Vehicle does not run
Battery low on power
Recharge battery
Thermal fuse has tripped
Wait 10-15 seconds and retry
Battery connections loose
Check battery for loose wires
Battery is dead
Replace battery
Electrical system is damaged
Contact supplier
Motor is damaged
Contact supplier
Vehicle does not run for very
long
Battery under-charged
Check battery connections
and fully charge
Battery is old
Replace battery
Vehicle runs slow
Battery low on power
Recharge battery
Battery is old
Replace battery
Vehicle is over-loaded
Reduce weight on vehicle.
Maximum weight is 25Kg
Vehicle is being used in harsh
conditions
Vehicle is not suitable for use
in temperatures less than -5
degrees C
Vehicle needs pushing to
drive
Poor contact on battery or
motor wires
Check battery and motor
connections
'Dead spot' on motor
Contact supplier
Difficult to shift from forwards
to reverse
Attempting to change gear
whilst the car is moving
Stop the vehicle before
changing gear
Loud grinding sound from
motors
Motor or gearbox damage
Contact supplier
Battery will not recharge
Battery connector loose
Re-check battery connections
for firm, secure contact
Charger not plugged in
Check wall outlet
Charger not working
Contact supplier
Charger warm when charging This is normal
Battery warm or slightly noisy
when charging
This is normal
Please read the troubleshooting guide above
before contacting your supplier.
