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Ricoh IWB-D1 Service Training Download Page 55

Model K-C3.5L

55

Ricoh Co. Ltd.

http://www.ricoh.com/

Slide 55

Troubleshooting - 8

‰

Check the harness 
condition between LCD 
control board and LCD 
panel.

‰

Replace the components 
one at a time in the 
following order:

* LCD controller 

* LCD panel

Any of the following 
components could be 
defected:

* LCD control board 

* LCD panel

‰

Nothing appears on 
the screen.

‰

Check the harness 
condition between LCD 
panel and LCD control 
board.

‰

Replace the LCD control 
board.

‰

If the above does not 
resolve the problem, 
replace the LCD panel.

Defective LCD controller or 
LCD panel

‰

Noises appear on 
the images 
displayed on the 
screen.

Solution

Cause

Symptom

Summary of Contents for IWB-D1

Page 1: ...odel K C3 5L 1 Ricoh Co Ltd http www ricoh com Slide 1 Model IWB D1 Service Training This is the first Interactive White Board IWB model released by Ricoh Model name Ricoh Interactive Whiteboard D5500...

Page 2: ...C3 5L 2 Ricoh Co Ltd http www ricoh com Slide 2 Contents 1 What is an Interactive Whiteboard 2 Product Outline 3 Specifications 4 Installation 5 Maintenance 6 Components 7 Troubleshooting No additiona...

Page 3: ...Model K C3 5L 3 Ricoh Co Ltd http www ricoh com Slide 3 Model IWB D1 Service Training 1 What is an Interactive Whiteboard The IWB D1 is the first Interactive White Board IWB model released by Ricoh...

Page 4: ...ge interactive display that connects to a computer Pages displayed from a computer can be marked up using a special pen and these marked up pages can be saved and sent by email They are used in a vari...

Page 5: ...e screen automatically appears on the IWB Send by E mail Save in USB memory Capture the screen and send as e mail attachments directly from the IWB or via PC by saving the screen capture in USB memory...

Page 6: ...PC Flat Panel Type Model PC1 Model D1 Model View only remote communication software for client PC 55 FHD LCD monitor Hi performance interactive sensor Built in controller hand writing software remote...

Page 7: ...ing plates reflect light to the same direction of the incident light emitted from the right and left position sensors When the pen tip contacts the surface of the LCD panel light reflected to the posi...

Page 8: ...e of Light Emitted and Reflected Right and left position sensors emit light and receive light reflected from the reflecting plates Lines in blue show the range of light emitted from the position senso...

Page 9: ...ide 9 How does it Work Writing and Erasing Infrared rays of a different spectrum are emitted from the tip and the eraser of the electronic pen The right and left position sensors detect the spectrum t...

Page 10: ...Model K C3 5L 10 Ricoh Co Ltd http www ricoh com Slide 10 Model IWB D1 Service Training 2 Product Outline This section introduces the main features of this model...

Page 11: ...n tray Accessories 7 Electronic pen Accessories 5 Power cord Accessories 4 DVI cable Accessories 3 VGA signal cable Accessories 2 Ricoh Interactive Whiteboard D5500 Mainframe 1 Items Category No The f...

Page 12: ...Remote License Type 1 Options 3 Ricoh Interactive Whiteboard Stand Type 1 Options 2 Ricoh Interactive Whiteboard Pen Type 1 Options 1 Items Category No Options Remote License Note One pen is provided...

Page 13: ...rface 2 screen button Up Down Right Left Menu button Input switching DVI input VGA input 2 Power LED HDD access LED USB port USB3 0 type A LAN port USB port USB2 0 type A DVI output USB port USB2 0 ty...

Page 14: ...coh IWB and PC E mail Sends the screen as e mail attachments Zoom Pan Zooms in and out and pans the screen Eraser Selects and erases writings from the screen Close Closes the screen Screen capture Cap...

Page 15: ...ot Each pen is registered with a unique ID AAA size battery x1 Pen tip is included as accessories so it is not regarded as consumables One pen is provided as an accessory Additional pens can be purcha...

Page 16: ...will be a license certificate activation key code key code label to put on the machine and setup instructions in 12 languages English French German Spanish Italian Russian Swedish Polish Dutch Simplif...

Page 17: ...ay Fine and smooth drawing with fine to bold point Clear image display on the LCD Simple UI easy saving sharing Visual and user friendly interface Save and send screens via USB memory and e mail High...

Page 18: ...Model K C3 5L 18 Ricoh Co Ltd http www ricoh com Slide 18 Model IWB D1 Service Training 3 Specifications This section covers the main specifications of this model...

Page 19: ...ots Max colors Over 16 77M colors Dimensions W D H 1360 x 160 x 830 mm Weight Less than 55kg 121 2lb Target Power source AC 100V 240V 50Hz 60Hz Interfaces Mini D SUB 15 pin x 2 Display port USB Type A...

Page 20: ...Slide 20 Main Specifications 2 Power consumption Max Less than 300W Sleep mode Less than 12W Start up time Less than 30 seconds Recovery time from sleep mode Less than 5 seconds Altitude limitation Lo...

Page 21: ...PDF Remote sharing function Yes Print function Yes Mail To Print Data saving format PDF Ver 1 4 Data saving USB memory Max page creation 100 pages Max strokes per page 3000 strokes of handwriting Reco...

Page 22: ...om Slide 22 Main Specifications 4 System OS Windows 7 Ultimate SP1 for Embedded Systems CPU Intel Core i3 2120 Clock frequency 3 3GHz SSD Intel SSD 520 Series Capacity 60GB Memory PCB 12800 DDR3 SDRAM...

Page 23: ...Model K C3 5L 23 Ricoh Co Ltd http www ricoh com Slide 23 Model IWB D1 Service Training 4 Installation...

Page 24: ...mounted on a wall mount local regulations and or operational requirements may make it necessary to delegate this task to a third party expert as is the case in Japan The following accessories will be...

Page 25: ...the bracket that corresponds to 400 200 mm Use brackets that create 6 cm or more of clearance when the IWB is mounted on a wall or the ceiling IWB weighs approx 50kg Use an appropriate mounting brack...

Page 26: ...Model K C3 5L 26 Ricoh Co Ltd http www ricoh com Slide 26 Model IWB D1 Service Training 5 Maintenance...

Page 27: ...ww ricoh com Slide 27 Maintenance There is no maintenance visit for this model There are no PM parts for this model There is no regular PM to be done by users however users will replace the following...

Page 28: ...adjustments and firmware update Cushions x6 For placing the whiteboard on a table for maintenance USB mouse For sensitivity adjustment of the position sensors USB memory For firmware update SD card F...

Page 29: ...ttp www ricoh com Slide 29 Replacement Flowchart This diagram describes the order in which the parts have to be removed for parts replacements Higher the part positions in the cascade lesser the parts...

Page 30: ...l K C3 5L 30 Ricoh Co Ltd http www ricoh com Slide 30 How to Remove the Whiteboard Remove the 4 hex head screws Lift up the whiteboard and detach it from the stand Remove the bracket A from the whiteb...

Page 31: ...1 The following are important notes when removing the interactive whiteboard 1 2 or more persons are required when removing the whiteboard from a stand or wall mount 2 Do not hold the corners to prev...

Page 32: ...whiteboard on a table the size of the table should be 1 380mm A x 850mm B or larger Secure 200mm C for work space See figure 2 4 Place 6 cushions as shown in figure 3 and lay the whiteboard flat so th...

Page 33: ...gs are customized use the Import Export function before and after replacing the SSD to restore the settings For items that cannot be restored with the Import Export function make a note of the setting...

Page 34: ...to breakage note that the replacement unit LCD module does not contain the following components Controller box Accessories LCD controller board LCD operation board button PSU The white bracket and the...

Page 35: ...the following 1 Press the Menu Exit button on the monitor to enter the adjustment menu 2 Use the four direction buttons and select Advanced from the Setting menu Press the Enter Input button 3 Select...

Page 36: ...s can update firmware by themselves in one of the following ways USB memory device 1 Download the firmware from a website 2 Store the downloaded file on a USB memory device 3 Insert the USB memory dir...

Page 37: ...tp www ricoh com Slide 37 Service Mode 1 How to enter the service mode Exit the IWB application From the START menu go to All programs Select Service Settings from the RICOH folder Enter the service p...

Page 38: ...ors Note Mouse needs to be connected to the IWB USB port Advanced Position Adjustment Calibrates the pen position Necessary after replacing the position sensors Finger Drawing Mode Write with fingers...

Page 39: ...Model K C3 5L 39 Ricoh Co Ltd http www ricoh com Slide 39 Model IWB D1 Service Training 6 Components...

Page 40: ...Model K C3 5L 40 Ricoh Co Ltd http www ricoh com Slide 40 Parts Layout 1 Mainframe 1 Position sensor module 2 PSU 3 Position sensor control board 4 Power switch 5 LCD control board 6 Operation board...

Page 41: ...Model K C3 5L 41 Ricoh Co Ltd http www ricoh com Slide 41 Parts Layout 2 Rear Cover 1 Exhaust fan 2 Main power switch...

Page 42: ...Model K C3 5L 42 Ricoh Co Ltd http www ricoh com Slide 42 Parts Layout 3 Controller Box 1 Power supply box 2 Controller fan 3 SSD 4 Capture board 5 CPU fan 6 Controller board 7 Memory board...

Page 43: ...Model K C3 5L 43 Ricoh Co Ltd http www ricoh com Slide 43 Air Flow Intake Intake Intake Intake Intake Intake Intake...

Page 44: ...Model K C3 5L 44 Ricoh Co Ltd http www ricoh com Slide 44 Block Diagram...

Page 45: ...tinuously supplies power to the main controller board while shutting down to prevent system crash Main Controller Switch Function Turns the main power on and off Enforced shut down to resolve system t...

Page 46: ...Controller Switch Sleep Mode 20 300 Turn on within 30 sec Shutdown Mode Operation Mode not use 5 Hours Plug In Mode Shut down Recover within 5 sec Plug In Mode Display SW on Main SW on Shutdown Mode H...

Page 47: ...Model K C3 5L 47 Ricoh Co Ltd http www ricoh com Slide 47 Model IWB D1 Service Training 7 Troubleshooting...

Page 48: ...he battery Battery of the electronic pen is dead Moving the pen across the whiteboard moves the cursor but does not write Cannot write in pen mode but can write in finger mode When pressing the tip to...

Page 49: ...Ltd http www ricoh com Slide 49 Troubleshooting 2 Replace the pen tip Worn pen tip Strokes are disrupted Writing is unsmooth and the LED does not light when pressing the tip of the pen to begin writi...

Page 50: ...p www ricoh com Slide 50 Troubleshooting 3 Change the ID of the electronic pen Crossed infrared signals Strokes are disrupted when writing onto to multiple whiteboards installed in a small room at the...

Page 51: ...Advanced Sensor Adjustment Service mode If the above does not resolve the problem enter the service mode and do the Advanced Position Adjustment Unadjusted position sensor Pointer on the screen does n...

Page 52: ...djustment optical axis from Service mode Make sure the position sensor harness is not touching the display frame The reflecting plate is dirty or an object placed on the plate is obstructing the senso...

Page 53: ...s condition between LCD panel and LCD control board If this does not resolve the problem reinstall the LCD control board This will reset the LCD display settings such as brightness contrast etc to def...

Page 54: ...arness condition between Operation board and LCD control board Replace the operation buttons If the above does not resolve the problem replace the LCD control board Defective operation buttons or LCD...

Page 55: ...D controller LCD panel Any of the following components could be defected LCD control board LCD panel Nothing appears on the screen Check the harness condition between LCD panel and LCD control board R...

Page 56: ...hen turning on the main power Check the harness condition around capture board If the above does not resolve the problem replace the capture board Capture board is not detected RICOH Capture Driver do...

Page 57: ...e or Insert Boot Media in selected Boot device and press a key_ Confirm proper connection of the SSD If the above does not resolve the problem replace the SSD SSD is not detected due to the following...

Page 58: ...rror at Start up 2 Reboot press F2 to enter the BIOS setting screen and Load Default or Save as it is BIOS data is corrupted CMOS Checksum Bad Replace the mother board battery Battery for the mother b...

Page 59: ...of the SSD If the above does not resolve the problem replace the SSD This error will be corrected on the succeeding IWB D2 model Disconnected SSD Broken SSD Corrupted OS data No boot Device Available...

Page 60: ...Model K C3 5L 60 Ricoh Co Ltd http www ricoh com Slide 60 End of Course...

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