InfoPrint Solutions Company Europe, Middle
East, and Africa Hardware Announcement
ZG09-0303
InfoPrint is a registered trademark of Ricoh Co., Ltd.
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CRU: InfoPrint Solutions Company provides replacement CRUs to you for you to
install. CRU information and replacement instructions are shipped with your machine
and are available from InfoPrint Solutions Company upon your request. CRUs are
designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU: Installation of Tier 1 CRUs is your responsibility. If InfoPrint Solutions
Company installs a Tier 1 CRU at your request, you will be charged for the
installation.
Tier 2 CRU: You may install a Tier 2 CRU yourself or request InfoPrint Solutions
Company to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next-business-day delivery.
InfoPrint Solutions Company specifies, in the materials shipped with a replacement
CRU, whether a defective CRU must be returned to InfoPrint Solutions Company.
When return is required, (1) return instructions and a container are shipped with the
replacement CRU and (2) you may be charged for the replacement CRU if InfoPrint
Solutions Company does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
• All output devices
• Memory cards
• Optional firmware cards
• Option cards
• Wireless adapters
• All external adapters
• Op panel overlay
• Data cables and adapters (including USB, Serial, Parallel, telephone fax line,
scanner)
• All power cords
• Hard drives
• All input devices
• Machine covers
• Furniture and furniture parts (including stands, cabinet and shelves)
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• Stacker arm
• Scanner op panel
• Scanner op panel cover
• Scanner power supply
• Scanner control unit
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All furniture products will have a one year (12 months) warranty with delivery
of this warranty through replacement CRUs shipped direct to the customer for
customer installation. After the one year warranty, repair or replacement of the
furniture is customer responsibility.
Standard tier 1 CRU items listed would not apply if the specific product does not
include that function or feature.
On-site Service: InfoPrint Solutions Company will repair the failing machine at your
location and verify its operation. You must provide a suitable working area to allow
disassembly and reassembly of the machine. The area must be clean, well-lit, and
suitable for the purpose.
• InfoPrint Solutions Company On-site repair Limited, Next Business Day On-site
Response Time, Latest Call Registration 15:00, 9 hours per day, Monday through
Friday, excluding public or national holidays
or
