Problem
Required Action
Copies are blank.
Is the toner cassette installed?
➣
Install the toner cassette.
Copy paper misfeeds occur
frequently.
Is the proper paper in the paper tray?
➣
Use appropriate paper. See page 72.
Is folded, wrinkled, damp, or curled paper in the
paper tray?
➣
Always use dry, undamaged paper.
Is the paper set properly in the paper tray?
➣
Always load paper correctly. See page 48.
Do not load too much paper in the trays.
Are there any pieces of misfed paper or other
foreign objects in the machine?
➣
Make sure that the paper path is
completely clear of paper and other
material after a misfeed.
Are you copying onto recycled paper?
➣
Fan the stack of recycled paper and load
it in the paper tray.
Stripes on copies.
The exposure glass for the auto document
feeder is dirty.
➣
Clean the exposure glass (see page 54).
TELEPHONING
You can’t receive phone calls; the
unit only rings once then goes into
receive mode.
You are in FAX mode.
➣
Change to Manual Receive mode or AUTO
mode.
(see page 12).
You can’t receive phone calls; the
unit does not ring.
The telephone line is not connected.
➣
Connect the line (see page 84).
POLLING
Dialing took place, but polling could
not.
Polling with ID is set in the other terminal.
➣
Contact the person at the other end and
make sure that free polling is available.
Operational Difficulties
Troubleshooting
61
