25/02/2010
Aficio SP3400n/3410dn Service Guidelines
10.
NATIONAL SUPPORT DEPARTMENT 16
10.1
HELPDESK 16
10.2
FAULT ESCALATION PROCEDURE 16
11.
WARRANTY 17
12.
COST & PERFORMANCE DATA 18
12.1
PRODUCT DESIGN LIFE 18
12.2
RELIABILITY TARGETS 18
12.2.1
A
VERAGE
M
ONTHLY
V
OLUME
18
12.2.2
M
AXIMUM
M
ONTHLY
V
OLUME
18
12.3
PM PARTS 18
12.4
SUPPLIES PRICING 19
13.
QUICK REFERENCE GUIDE 20
4
