T
echnical
B
ulletin
PAGE: 4/12
Updated: 30
th
December 2007:
Changes in bold italics
Model:
Jupiter-C1
Date:
15-Sep-04
No.:
RB149000h
1. Image Quality
Subject Symptom
RTB
#
Cause
Solution Note
Cold offset
(poor
fusing)
Normally occurs between
the second and fifth copy
when all of the following
conditions are met:
•
The machine is turned
on in low-temperature
conditions
•
The weight of the
paper in the tray is
near the upper limit for
plain paper (e.g.
100g/28lb)
•
Copies made in B&W
mode (185 mm/s).
007 The
heat
distribution
across the
fusing belt is
not uniform
Install the latest engine
firmware (ver 1.11 or later)
Cold offset
(poor
fusing)
When the machine is
turned on in low-
temperature conditions
001a Engine
firmware
Install the latest engine
firmware (ver 1.11 or later)
Black or
coloured
bands,
broken
main scan
lines
•
Main scan lines broken
(print mode)
•
Thick band down the
page (print mode, scan
to e-mail)
•
Bands across the page
(copy mode)
008 Controller
RAM
access error
Replace the controller
board.
Separator
line printed
in wrong
color
Occurs in Magazine or
Combine originals mode
003b System
firmware
Install the latest system
firmware (ver. 1.19 or later)
Separator
line printed
in wrong
color or
missing
Occurs in Magazine or
Combine originals mode,
sent from Web Image
Monitor or Desk Top
Binder
016a WebDocBox
firmware
Install the latest
WebDocBox firmware (ver.
1.04 or later)
Vertical
black lines
035
Paper
dust
or
silica particles
on the charge
roller
Replace the PCU, or clean
the charge roller (see the
cleaning procedure in RTB
035)
Vertical
lines
(KCMY)
On the rear side after at
least 200 sheets are
printed out
continuously.
038 Setting
powder
stuck on ITB or
edge of
cleaning blade
Replace the cleaning blade
or the ITB.
Offset
The operator makes high-
volume print jobs on a
daily basis
The operator sometimes
makes high P/J print jobs
041 The
machine
cannot supply
enough fusing
oil to the fusing
unit.
Install the new Oil Supply
Unit. P/N: B1499500
Install only if ACV/APV is
15K prints or more.
Do not install this unit if
operators use the machine
at normal print volume.
