LIMITED WARRANTY
Town Food Service Equipment Co., Inc. (Town) warrants the equipment to be free of defects in materi-
als and workmanship, subject to the terms specified below. This warranty is limited to parts replace-
ment and does not include any labor allowance. Any service charges or charges for parts replacement
are your responsibility.
Town warrants the RM-55 to be free of defects in materials or workmanship for a period of six months.
The warranty period shall commence at time of shipment from Town. The warranty period may be
extended, at Town’s option, if proof of installation (specifying model and serial number) at a later date,
but in no case shall warranty be extended beyond nine months after date of shipment from Town.
Parts and labor are covered for the warranty period for properly packed units returned to Town prepaid.
Town cannot be responsible for shipping damages to any unit returned with improper packaging.
Parts that have failed due to defective materials or workmanship will be replaced at no charge. Units
repaired under warranty will be returned freight prepaid. Warranty for the new parts will be for the
remainder of the original warranty period.
This warranty does not cover any failures or operating difficulties due to accident, abuse, misuse,
alteration, misapplication, improper installation or improper maintenance or service.
Town does not authorize any person or company to assume on its behalf any obligation or liability in
connection with this unit in any manner whatsoever.
If warranty service becomes necessary, bring the unit to the dealer who sold you the unit. Request
them to carefully pack the unit. Be sure to insulate the enamel jacket from the rice pot. If the pot is
allowed to contact the enamel jacket during shipment it will become chipped. If the base is not prop-
erly packed it may become dented. Town will charge for repairs to units returned and damaged due to
abuse for any reason.
The returning agency is entitled to request from the purchaser the costs of shipping and handling
charges to return the unit. Before any unit is returned, call Town at (718)388-5650 and request a
Return Goods Authorization (RGA). Be advised this RGA is only authorization to return your unit for
evaluation. No credit of any kind may be taken arising from an RGA. Your unit will be inspected to
verify the difficulty for which it was returned. Once the difficulty is verified, it will be repaired and the
unit returned at no charge if due to faulty materials and/or workmanship. If defective for any other
reason, the unit will be repaired and the customer charged for the cost of the labor and materials for
the repair plus return delivery costs.
For your records, you may wish to record the following information as it will be required in the event
service is required:
Dealer unit purchased from
date
unit model number
serial number
type of gas
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(718)388-5650 (800) 221-5032 except NY fax: (718)388-5860 townfood.com
