Rice Lake BenchPro BP-P, Operation Manual

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BenchPro Postal BP-P Scale
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7.0 Maintenance and Troubleshooting
Prior to calling customer support, have the software type and software version number available. These are displayed briefly
when powering on the scale.
7.1 Troubleshooting
7.1.1 Diagnostics Menu
The diagnostic menu (

) is used to troubleshoot scale operation. Use DIV-A or DIV-O to test functionality of the load cell.
1. From the diagnostics menu, press DIVA or DIVO.A value is displayed.
2. Add weight onto the scale to see if the counts increase.
3. Remove the weight to see if the value returns the value displayed in Step 1.
4. Calibrate the scale before determining a load cell is bad.
7.1.2 Power Troubleshooting
Loss of power to a USB device or intermittent loss of power to the scale causes the scale to turn off. The display may remain at
the last display state. Power cycle the scale to reactivate the display.
7.2 Load Cell Wiring
Figure 7-1. Load Cell Wiring
Error Code Description Possible Cause Corrective Action

Calibration error Ensure the calibration value selected is equal to
the weights being placed on the scale for
performing span calibration; damaged load cell
Repeat calibration; Replace load cell

Power up or initial zero error Upon power up, weight or item on the platform is
greater than

setting
Remove weight and power cycle the scale

Semi-auto zero error When pressing the zero button, the weight value
displayed is greater than the % in Zero
configuration
--

Configuration error Invalid configuration settings Check configuration settings

Overload error Too much weigh applied Perform calibration, check LC mV

Memory error PCB is corrupt Replace main PCB

Low battery Battery power voltage is below 4.2 V Replace batteries

A/D Conversion error -- Calibrate, replace main PCB

Failure at initial power up -- Power cycle the unit by unplugging the power
adapter from the outlet or removing the batteries for
30 seconds; Replace the batteries or plug the
adapter back in and turn the scale on
-- Scale is weighing properly up to a
certain weight but will not weight to
full capacity
Overload stop has been tampered with and
adjusted too far in
Load scale to 125% of capacity, adjust overload
screw so it’s touching the bottom of the load cell,
back screw off 1/6'' of a turn then Loctite in place
Table 7-1. Error Codes
E+ Gr
een
E- Black S+ Red S- White GND Y
ellow