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LIMITED WARRANTY
For Rheem/Ruud™ Indirect Water Heaters.
GENERAL
the rheem Water heater operation of rheem manufacturing company (rheem) warrants this indirect water heater, and its component parts, to be free from defects in materials and
workmanship, under normal use and service, for the appropriate applicable Warranty periods. at its option, rheem will repair or replace a malfunctioning indirect water heater, or
defective component part, in accordance with the terms of this limited Warranty, if it fails in normal use and service during the appropriate applicable Warranty periods. the replacement
indirect water heater must be supplied by rheem. any replacement component part must be a rheem authorized component part. the replacement indirect water heater unit, or
replacement component part, will be warranted only for the unexpired portion of the original unit’s appropriate applicable Warranty period.
EFFECTIVE DATE
the effective Date of warranty coverage (or the beginning of the applicable Warranty periods) is the date of installation or the manufacture date of the water heater (which ever came
first) if properly documented. otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
APPLICABLE WARRANTY PERIODS
the applicable Warranty periods will vary depending on the ownership and/or use (or water heating application) of the unit as follows:
lifetime reSiDential limiteD WarrantY coVeraGe – as long as the indirect water heater is installed in a single family dwelling owned by its original owner/end user,
rheem will furnish a replacement unit (if the tank leaks) or replacement component part(s) (as rheem deems appropriate) provided the unit has not been moved from the original
installation site or been rendered inoperable by an event listed in the Warranty exclusions section of this limited Warranty. this warranty coverage applies only to the original
indirect water heater purchased and installed at each site. it does not apply to any in-warranty replacement indirect water heater. the owner/end user must be able to
provide proof that he or she purchased the indirect unit in order to qualify for lifetime residential limited Warranty coverage.
10 Year reSiDential limiteD WarrantY coVeraGe – if the indirect water heater is installed in a single family dwelling owned by persons other than the original owner/end
user, the applicable Warranty periods are ten (10 years from the effective Date for the tank and the component parts provided the unit has not been moved from the original installation
site or rendered inoperable by an event listed in the Warranty exclusions section of this limited Warranty. this warranty coverage applies only to the original
indirect water heater purchased and installed at each site. it does not apply to any in-warranty replacement indirect water heater.
3 Year commercial limiteD WarrantY coVeraGe – if the indirect water heater is installed in a multiple family dwelling or any other type of commercial business, the
applicable Warranty periods are three (3) years from the effective Date for the tank and the component parts provided the unit has not been moved from the original installation site or
rendered inoperable by an event listed in the Warranty exclusions section of this limited Warranty. this warranty coverage applies only to the original
indirect water heater purchased and installed at each site. it does not apply to any in-warranty replacement indirect water heater.
WARRANTY EXCLUSIONS
this limited Warranty will not cover:
a) Service trips to the installation site to teach you how to install, use, or maintain this indirect water heater or to bring the indirect water heater’s installation into compliance with local
building codes and regulations.
b) Damages, malfunctions, or failures resulting from failure to install the indirect water heater in accordance with applicable building codes/ordinances or good plumbing and electrical
trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and/or maintain the indirect water heater in accordance with the manufacturer’s instructions
provided.
d) performance problems caused by improper sizing of the boiler and/or the indirect water heater.
e) Damages, malfunctions, or failures caused by operating the indirect water heater with the anode rod removed or with modified, altered, or unapproved parts installed.
f) problems associated with the chemistry of the water being heated (for example: rotten egg smell or inappropriate use of water softening equipment);
g) Damages, malfunctions, or failures caused by using the indirect water heater to perform functions it was not designed to perform, abuse, accident, fire, flood, freeze, lightning, acts of
God, and the like.
h) the replacement of the anode rod. the anode rod must be replaced as a result of normal use of the indirect water heater.
i) tank failures (leaks) caused by operating the indirect water heater in a corrosive or contaminated atmosphere.
j) Damages, malfunctions, or failures caused by operating the indirect water heater with an empty, or partially empty, tank.
k) Damages, malfunctions, or failures caused by operating the indirect water heater at water temperatures exceeding the maximum setting of the operating, or high limit, control.
l) tank failures caused by operating the indirect water heater when it is not supplied with potable water, free to circulate at all times.
m) Damages, malfunctions, or failures caused by subjecting the tank to pressures greater than those shown on the rating label.
n) Damages, malfunctions, or failures resulting from the use of any attachment, including any energy saving device, not authorized by rheem.
o) indirect units installed outside the fifty states (and the District of columbia) of the united States of america and the ten provinces of the Dominion of canada.
p) indirect units moved from the original installation location.
q) indirect water heaters that have had their rating labels altered or removed. an indirect water heater should not be operated if the rating label is removed.
LABOR, MATERIALS, SHIPPING, AND PROCESSING COSTS
this limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of a leaking indirect water heater or a defective component
part of an indirect water heater. all such expenses are the owner’s responsibility.
this limited Warranty does not cover any reinstallation material costs for pipe, valves, fittings, or any other materials and/or services required to repair or replace a malfunctioning
indirect water heater or defective component part of an indirect water heater. all such expenses are the owner’s responsibility.
rheem will pay the transportation costs for an “in-warranty” replacement indirect water heater, or “in-warranty” replacement indirect water heater component part, to a convenient
delivery point (selected by rheem) near the place the original indirect water heater, or original indirect water heater component part, was purchased: such as a local rheem or ruud
water heater Distributor. the owner of the indirect water heater will be responsible for any local freight charges, including the cost of returning an indirect water heater, or defective
component part of an indirect water heater, replaced “in-warranty” to a convenient location (selected by rheem): such as a local rheem or ruud water heater Distributor.
rheem does not authorize, recommend, or receive any benefit from any warranty claims processing or similar fees charged by others to process warranty claims for any rheem or ruud
indirect water heater or component part. rheem will not reimburse any party for these, or any other, fees not specifically covered in this limited Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
any claim for warranty assistance must be made promptly. rheem reserves the right to deny any warranty claim filed more than ninety (90) days after an incident covered by this limited
Warranty occurs. first, determine if your indirect water heater is “in-warranty” (that is, within the applicable Warranty periods that apply). You can determine your unit’s warranty status
by obtaining the complete model number, the complete serial number, and the date of original installation and accessing the “Warranty Verification” functionality on the rheem Water
heating website (www.rheem.com) or contacting rheem Warranty personnel (telephone number (800) 621-5622). to establish lifetime residential limited Warranty coverage you must
be able to provide proof that you purchased the indirect unit that is the subject of your warranty claim.
if your indirect water heater is “in-warranty”, refer to the use & care manual provided with it or contact the rheem technical Service Department (telephone number 1-800-432-8373) to
obtain the technical assistance you need to repair or replace your defective indirect unit. You may also use the plumber of your choice or select a plumber, or mechanical contractor, from
your local Yellow pages to assist you – at your expense. be prepared to provide the plumber, mechanical contractor, or rheem technical Service person you call with the complete
model number, the complete serial number, and the date of original installation or the date of the owner’s purchase of the defective indirect water heater in addition to an explanation of
your indirect water heater problem.
if an exact replacement unit is not available, rheem will provide you with the current model of your indirect water heater, or component part, or a replacement unit with comparable
operating features. if government regulations or industry certification or similar standards require the replacement indirect water heater, or replacement component part, to have features
not found in the malfunctioning indirect water heater, or defective indirect water heater component part, you will be charged for the difference in price represented by those required
features. if you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new indirect water heater, you will also
receive a complete new limited Warranty (with the full applicable Warranty periods the original unit entitled you to) for the replacement indirect water heater.
rheem reserves the right to inspect, or require the return of, each indirect water heater or defective component part replaced under the terms and conditions of this limited Warranty.
each “in-warranty” indirect water heater replaced under this limited Warranty must be made available to rheem (with the original rating label and all the component parts intact) in
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