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THE EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if
properly documented. If you are not able to provide the documentary proof of the date of original installation, the Effective Date will be the date of
manufacture of the water heater plus 90 days.
APPLICABLE WARRANTY PERIODS
Category
Typical Application
MR, CMR, & MTS Series
MHD Series
Tank
Parts
Tank
Parts
Residential:
a single family
dwelling
• Owned by the original purchaser with
proof of purchase
LIFETIME
6 YEARS
10 YEARS
5 YEARS
• The original purchaser does not have
proof of purchase; or
• Home is not owned by the original pur-
chaser
15 YEARS
• The unit is part of a rental program; or
• The unit is moved from its original instal-
lation location
10 YEARS
5 YEARS
Commercial
• A residential rental property; or
• Installed in a commercial building
Agricultural
• Any agricultural application (ex dairy
barn)
3 YEARS
Industrial
• Any application where the water is used
as a part of an industrial or commercial
process
5 YEARS
1 YEAR
5 YEARS
1 YEAR
HOW TO MAKE A CLAIM
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty
Period). You can determine your unit’s warranty status by obtaining the complete model number, the complete serial number, and the date of installation
of your water heater by contacting Water Heater Innovations Water Heaters’ Warranty Department (telephone (800) 321-6718) during normal business
hours to determine if the Applicable Warranty Period has expired. If your water heater is “in-warranty”, contact the plumber, or mechanical contractor,
that installed it for assistance with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from
your local Yellow Pages to assist you. Water Heater Innovations Technical Service personnel are available to assist you by telephone (800) 321-
6718 to answer your questions about the operation or repair of your water heater during normal business hours. Be prepared to provide the plumber,
mechanical contractor, or Water Heater Innovations
Technical Service person you call with the complete model number, the complete serial number, and the date of installation of your water heater
in addition to an explanation of your water heater problem. If an exact replacement is not available, Water Heater Innovations will provide you with
the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations
or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in
the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features.
If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water
heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new water heater. Water
Heater Innovations reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty”
failure water heater must be made available to Water Heater Innovations (with the rating label and all the component parts intact) in exchange for the
replacement water heater. Each defective “in-warranty” component part to be replaced may be required to be returned to Water Heater Innovations in
exchange for the replacement component part. Warranty compensation is subject to validation of “in-warranty” coverage by Water Heater Innovations
Claims Department personnel.
•
To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Water Heater Innovations with: (at Water Heater
Innovations option) either the failed water heater (with the rating label and all the component parts intact) or the complete original rating label
(photocopies are not acceptable) removed from the failed water heater; the complete model number and the complete serial number of the Mara-
thon water heater that replaced the failed unit; and the date the original water heater failed. You may also be required to provide documentary
proof of the failed water heater’s date of installation to establish its “in-warranty” status.
•
To receive warranty compensation for an “in-warranty” defective component part, you must provide WHI with: (at Water Heater Innovations option)
either the defective component part or the part number on the failed component part; the complete model number and the complete serial num-
ber of the Marathon water heater from which the defective component part was removed; and the date the defective component part failed. You
may also be required to provide documentary proof of the date of installation of the Marathon water heater from which the defective part was
removed – or the date of purchase of the part (if it was purchased separately) - to establish the “in-warranty” status of the defective component
part.
Warranty claim documentation should be mailed promptly to Water Heater Innovations, Warranty Department, 3107 Sibley Memorial Highway, Eagan,
MN 55121
Water Heater Innovations Inc.
3107 Sibley Memorial Highway
Eagan, MN 55121-1604
