49-50009-1 AP121168
16
IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if
it requires adjustment, repair, or routine maintenance, it is suggested
that you first contact your installer, plumbing contractor or previously
agreed upon service agency. In the event the firm has moved, or is
unavailable, refer to the telephone directory, commercial listings or
local utility for qualified service assistance.
2. Should your problem not be solved to your complete satisfaction,
you should then contact the Manufacturer’s National Service
Department at the following address:
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-800-432-8373.
When contacting the manufacturer, the following information will
be requested:
a. Model and serial number of the water heater as shown on the rating
plate attached to the jacket of the heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who
performed service on the water heater.
d. Date of original installation and dates any service work was
performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your
problem.
Summary of Contents for RTE 3
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