Rheem Thermal Manual
water to water Hot water
15
04/02/2021
from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes
of failure.
2.10
This warranty is not applicable if the installation of the unit is carried out by an installer not approved by Rheem Thermal or
persons who are not qualified to do so in the opinion of Rheem Thermal.
2.11
Unless a titanium heat exchanger is fitted, this warranty does not cover repair or replacement of the Heat Exchanger due to
corrosion caused by use of poor quality water not complying with the following
a) pH to be maintained between 7.0 and 8.0
b) alkalinity not exceeding 200ppm
2.12
Where a titanium heat exchanger is fitted, the extended warranty protects against failure due to water imbalance. The warranty
is not applicable if failure is caused due to hydraulic damage, such as excess pressure. The extended parts warranty covers
the cost of a replacement heat exchanger but excludes labour or associated costs or the cost of any subsequent damage, of
any type.
2.13
This warranty does not cover the replacement or replenish of refrigerant within the unit.
2.14
It is a condition of warranty that the customer has stipulated correctly and precisely the capacity and performance required of
the System and the conditions under which the System shall operate. Any performance figures given by us in the Quotation or
mentioned or referred to in or prior to the contract are such as we expect to obtain on test but are not guaranteed. All such
performance figures whether analytical or financial are estimates only and the customer must independently satisfy itself as to
their accuracy and completeness.
Failure to perform as duly specified shall be notified to us in writing and we shall be given every reasonable facility to
investigate the cause of the failure and to recommend remedial action.
If it is clearly established that the fault is due to an error in calculation by us or failure by our employees to carry out
instructions, the fault shall be rectified by us in as reasonable a period of time as possible and at no cost to the Customer.
Should the remedial action fail to achieve the designed performance the limit of our liability either the negligence or for breach
of statutory duty or otherwise shall be for us to remove the equipment at our expense or to refund to the buyer the purchase
price in full.
3. WHAT IS COVERED BY THE RHEEM THERMAL WARRANTY FOR THE UNITS DETAILED IN THIS
DOCUMENT
3.1
Rheem Thermal will repair or replace a faulty component of your unit if it fails to operate in accordance with its specifications
as follows:
Series
What components are
covered
The period in which the fault
must appear in order to be
covered
What coverage you receive
HW, HWP, HWW & HWWP
Major Parts*
Years 1 to 2
Repair and/or replacement of the faulty
parts, free of charge, when installed for the
purpose of heating a pool or spa. Labour is
not covered in the 2
nd
year.
Minor Parts*
Year 1
Repair and/or replacement of the faulty
parts, free of charge, when installed for the
purpose of heating a pool or spa
Protection of the heat
exchanger due to chemical
corrosion
Years 1 to 10
Repair and/or replacement of the faulty
parts, free of charge, when installed for the
purpose of heating a pool or spa, Labour is
not covered in the 2
nd
year onwards.
All above models
Labour
Year 1
Repair and/or replacement of the faulty
parts, free of charge
For the purposes of this warranty, Major Parts are defined as compressors, heat exchangers and evaporators. Minor Parts are
defined as the remainder of the unit including refrigeration piping, valves, fans, electrical components and refrigerant.
ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
To be entitled to make a claim under this warranty you need to:
Be the owner of the unit or have consent of the owner to act on their behalf
