18
Problem
Cause
Correction
En gine is running, but no AC output
is available.
1. Circuit breaker open or defective.
2. Fault in generator.
3. Poor wiring connections or
defective transfer switch.
1. Reset or replace circuit breaker.
2. Contact local service facility.
3. Check and repair.
En gine runs good at no-load but “bogs
down” when loads are connected.
1. Short circuit in a connected load.
2. Generator is overloaded.
3. Shorted generator circuit.
4. Fuel Pressure is incorrect.
5. Natural gas fuel mixture is incorrect.
6. Kinked fuel line between regulator
and engine.
1. Disconnect shorted electrical load.
2. Turn off one or more loads.
3. Contact local service facility.
4. See
Gaseous Fuel System
in the
Installation Manual.
5. See
Gaseous Fuel System
in the
Installation Manual.
6. Remove kink in fuel line. Replace
if necessary.
En gine will not start; or starts and
runs rough.
1. 15 Amp fuse missing or blown.
2. Fuel supply turned off or depleted.
3. Failed battery.
1. Install (new) 15 Amp fuse. See
System Control Panel
.
2. Open fuel valve(s); check
propane tank.
3. Replace battery.
Engine shuts down during operation.
1. Fuel supply turned off or depleted.
2. Fault indicator blinking.
1. Check fuel valves, fill propane tank.
2. Count blinks and refer to
Fault
Detection System
.
Loss of power on circuits.
1. Generator circuit breaker is open.
2. Transfer switch problems.
1. Reset circuit breaker.
2. See the transfer switch manual.
Troubleshooting
When Calling for Assistance
You must have the following information at hand if it is
necessary to contact a local service center regarding service
or repair of this unit:
1. Obtain the unit Model Number and Serial Number from
the unit ID label. See
Controls
for location of the label
or refer to the information recorded on the inside front
cover of the installation manual.
2. Obtain the engine identification numbers from the
engine label. See the engine operator’s manual for
location of this information. Please note that several
different engines are described in the engine manual,
so your engine may vary from that shown.
Storage
The Rheem / Ruud residential generator system is designed
for continuous backup operational duty. There is no need
to take any storage precautions. However, if it becomes
necessary to take the system out of service for an extended
period, call Technical Services at
877-369-9400
, between
8:00 AM and 5:00 PM CT for specific recommendations.
Not
for
Reproduction
