RGB Lasersystems q stick, User Manual

Page: 9 / 27

Installation
5
Waves cannot find the device
Please disconnect and reconnect your spectrometer, close the ‘‘Device Config’’ window,
wait a few seconds and open this window again from the File menu. If this doesn’t help,
please restart your computer and try again.
Please also check our website www.rgb-laser.com for software updates.
If the software still cannot find the device, you may check the Device Manager in the
Windows Control Panel. Your spectrometer should show up as ‘‘Qstick’’ in the
‘‘Measurement and Control’’ branch. If your spectrometer is marked with an exclamation
or question mark, please remove the device, uninstall the software from the Windows
Control Panel, restart the computer and install the software again.
If your spectrometer is not listed at all in the Device Manager, please try a different USB
port. If the device does not work on one computer, but works on others, the USB port
may not provide enough power for the spectrometer. In this case, you’ll need to use an
externally powered USB hub.
If this doesn’t help either, please contact our Technical Support Team (see chapter 5.1).