TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTIONS
FM: HISS
DAB: Burbling/Intermittent
Cut-Out
Low signal strength.
Check/move antenna.
Move radio to another location.
Re-scan local (high-strength)
stations only.
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
DAB: ‘No stations available’
Low signal strength.
As above, then rescan stations.
Cannot connect to network
Network down.
Check that network is working
between computer and the router.
Router restricts access to listed
MAC addresses.
Obtain the SUPERSYSTEM MAC
address from
MENU
>
SYSTEM
SETTINGS
>
NETWORK
>
VIEW
SETTINGS and add to router list
NOTE: SUPERSYSTEM has separate MAC addresses
for wired and wireless networks; only the current
network adaptor method address is displayed,
but the other address can be obtained by
changing the fi rst pair of digits between ‘00’
(wireless) and ‘02’ (wired)
Insuffi cient Wi-Fi signal strength.
Check distance to router.
See if a computer can connect to
the network in this location.
Unknown encryption method.
Change encryption method on
router. SUPERSYSTEM supports WEP,
WPA and WPA2.
Unusual network confi guration.
Setup network manually through
MENU > SYSTEM SETTINGS >
NETWORK > MANUAL SETTINGS
Firewall preventing access.
Check the following ports are open
on the router:
UDP and TCP ports 80 and 123
DNS port 53
Windows shares: ports 135 - 139
and 445
Windows media player: varies -
Non-Microsoft fi rewalls may require
confi guration for UPnP.
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