CUSTOMER SERVICE: 800-973-8374
23
In the Event the Flex 3
™
Adjustable Bed Base fails to operate, investigate the symptoms and
possible solutions provided in the chart below:
Symptom
Solution
Remote control LED illuminates and appears
to be operable but will not activate the
power base.
•
Verify the power cord is plugged into a
working, grounded electrical outlet.
A
grounded, electrical surge protection device is
recommended.
Test the outlet by plugging in
another working appliance.
No features of the
Flex 3
™
Adjustable Bed Base
will activate.
•
Program the remote control (see the Remote
Control Guide, included with this product, for
programming procedures). If equipped with a
power down box, make certain the power down
box is easily accessible. Relocate the power
down box if required.
•
Unplug the power cord, wait 45 seconds and
plug it in to reset the electronic components.
•
The electrical circuit breaker may be tripped.
Check the electrical service breaker box to
verify.
•
The surge protection device or electrical outlet
is defective. Test the outlet by plugging in
another working appliance.
Remote control LED will not illuminate.
•
Replace the batteries in the hand control.
•
Ensure the batteries are installed correctly.
Head or foot section will elevate but will not return
•
The power base mechanism may be
obstructed. Elevate the power base and check
for an obstruction. Remove the obstruction.
•
The head section may be too close to the wall.
The headboard may be too close to the edge
of the mattress. Verify a 1.5” (38.1mm) to 2”
(50.8mm) distance is between the headboard
brackets and the mattress. Adjust if required.
Head or foot lift function has minor interference
during operation.
•
Check batteries in remote, replace if necessary.
Make sure that you are following the duty
cycle of the motors (do not operate more than
three (3) minutes over a thirty (30) minute
period,approximately 10% duty cycle).
•
Press the lift buttons squarely & accurately.
Remote may be experiencing common Radio
Frequency Interference from other radio
transmitting devices.
Troubleshooting