5 Year Limited Warranty
5 Year Limited Warranty T4-Y1 by Reverie
Adjustable Power Base
Ascion, L.L.C. d/b/a Reverie (hereinafter
referred to as “Reverie”) warrants to the end
user (hereinafter referred to as “Purchaser”)
that during the five (5) year term of this
Limited Warranty, Reverie will, at its sole
discretion and option, repair or replace
Purchaser’s adjustable power base frame
or power base parts (hereinafter referred to
as “adjustable power base” or “adjustable
power bases”) that Reverie determines to be
defective due to manufacturer defect, subject
to the limitations set forth herein.
This Limited Warranty begins on the
“warranty commencement date” which is the
date of purchase for new unused adjustable
power bases and the date of manufacture for
adjustable power bases that have been used
as floor or display models. Thus, on a floor
model adjustable power base, the warranty
is a portion of the 5-year Limited Warranty.
If original proof of purchase is not provided
by Purchaser, Reverie reserves the right to
determine that the adjustable power base is
not covered by this Limited Warranty or to
use the manufacturing date as the warranty
commencement date. This Limited Warranty
extends only to the original Purchaser and
may not be transferred.
DAYS 1-90: FULL COVERAGE OF PARTS
AND LABOR
Upon receiving reasonable notice during
the first ninety (90) days from the warranty
commencement date, Reverie will send
replacement parts (at no cost to the
Purchaser) for adjustable power base parts
covered under this Limited Warranty that
Reverie determines to be defective due to
manufacturer defect, and Reverie will pay all
pre-authorized labor and transportation costs
associated with the repair or replacement
of such parts. This ninety (90) day Limited
Warranty shall not apply if Purchaser does
not return any and all defective parts to
Reverie within 15 days of Purchaser’s receipt
of replacement part(s).
Repairs to or replacement of the adjustable
power base or its components under the
terms of this Limited Warranty will apply to
the original warranty period and will not serve
to extend such period.
The decision to repair or to replace defective
parts under this Limited Warranty shall be
made exclusively by Reverie in its sole and
exclusive discretion.
REPAIR OR REPLACEMENT SHALL BE
THE SOLE REMEDY OF THE PURCHASER.
THERE SHALL BE NO LIABILITY ON
THE PART OF REVERIE AND THEIR
RESPECTIVE PARENTS, SUBSIDIARIES,
DIVISIONS OR AFFILIATES FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OR FOR ANY
OTHER DAMAGE, CLAIM, OR LOSS NOT
EXPRESSLY COVERED BY THE TERMS
OF THIS LIMITED WARRANTY.
This adjustable power base is not rated to
support weights in excess of 710 pounds
inclusive of the mattress and bedding. The
adjustable power base will structurally support
this weight, provided it is evenly distributed
across the top surface of the base. The
adjustable power base is not designed to
support or lift this amount in the head or foot
sections alone, and it is not designed to lift this
amount of weight. The amount of weight the
base can lift without exceeding the safety shut-
off threshold for the control box depends on the
distribution of weight and how well the mattress
on top of the base bends with the adjustable
power base. Exceeding this weight restriction or
loading weight on the base unevenly or using a
mattress that is not designed to flex well with an
adjustable power base could damage the bed
and/or cause injury and will void the warranty.
This Limited Warranty does not include
reimbursement for inconvenience, removal,
installation, setup time, loss of use, shipping,
or any other costs or expenses.
UNLESS OTHERWISE EXPRESSLY
STATED IN THIS DOCUMENT, REVERIE
AND THEIR RESPECTIVE PARENTS,
SUBSIDIARIES, DIVISIONS AND
AFFILIATES EXPRESSLY DISCLAIM ANY
OTHER WARRANTY WHATSOEVER,
EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND FREEDOM
FROM DEFECTS AND WORKMANSHIP.
Some states may not allow the exclusion
or limitation of incidental or consequential
damages in some circumstances, so the
above limitation or exclusion may not apply to
every Purchaser. This Limited Warranty gives
the Purchaser specific legal rights, and the
Purchaser may also have other rights, which
may vary from state to state. This Limited
Warranty is valid in all states of the United
States except Alaska, Hawaii and Puerto
Rico.
If you experience any trouble with your
adjustable power base during the warranty
period, please consult the troubleshooting
guide provided with your adjustable power
base and online (if applicable), or the
troubleshooting video provided online (if
applicable). If problems persist after following
these instructions, please call: 800-973-8374.
Please have your receipt ready and available.
Thank you and enjoy your adjustable power
base.
YEAR 1: FULL COVERAGE OF PARTS
ONLY
Upon receiving reasonable notice at any
point in time that is more than ninety (90)
days and up to one (1) year from the warranty
commencement date, Reverie will offer
replacement parts for adjustable power base
parts covered under this Limited Warranty
that Reverie determines to be defective due
to manufacturer defect. This one (1) year
Limited Warranty shall not apply if Purchaser
does not return any and all defective parts
to Reverie within 15 days of Purchaser’s
receipt of replacement part. Purchaser shall
bear all service, transportation, labor and
shipping costs related to the delivery and/or
replacement of the defective part.
YEARS 1-5: FULL COVERAGE OF FRAME
ONLY
Upon receiving reasonable notice at any point
in time that is more than one (1) year and up to
five (5) years from the warranty commencement
date, Reverie will offer replacement parts for
mechanical parts of the frame covered under
this Limited Warranty that Reverie determines
to be defective due to manufacturer defect.
Electronics, electrical components, drive motors,
massage motors and certain mechanical parts
of the frame are excluded from this Limited
Warranty. Purchaser shall bear all service,
transportation, labor and shipping costs related
to the delivery and/or replacement of the
defective part.
ADDITIONAL TERMS AND CONDITIONS
This Limited Warranty does not apply: (a)
to any damage caused by the Purchaser;
(b) any damage to the remote control; (c) if
there has been any unauthorized repair or
replacement of adjustable power base parts;
(d) if the adjustable power base has been
mishandled (whether in transit or by other
means), subjected to physical or electrical
abuse or misuse, or otherwise operated in
any way inconsistent with the operation and
maintenance procedures outlined in the Owner’s
Manual, this OSO300T.2019.05.01 Limited
Warranty, and any other applicable document
published or approved by Reverie; (e) to
damage to mattresses, fabric, cables, electrical
cords or items supplied by any Reseller of the
adjustable power base, (contact the Reseller
or other relevant party for warranty information
on these items.); or (f) if there have been any
unnecessary service calls, including costs for
in-home service calls solely for the purpose of
educating the consumer about the adjustable
power base or for finding an unsatisfactory
power connection;