CUSTOMER SERVICE: 800-973-8374
24
Troubleshooting
In the Event the Flex 9 Adjustable Base fails to operate, investigate the symptoms and possible
solutions provided in the chart below:
Symptom
Solution
Remote Control appears to be operable but will
not activate the bed.
•
Verify the power cord is plugged into a
working, grounded electrical outlet.
A
grounded, electrical surge protection
device is recommended.
Test the outlet by
plugging in another working appliance.
No features of the Flex 9 Adjustable Base
will activate.
•
Make sure remote is paired to the bed.
•
Your electrical circuit breaker may be
tripped.
•
The surge protection device of electrical
outlet is defective, test the outlet by
plugging in another device.
Remote control LED will not illuminate.
•
Charge the remote with the provided micro
usb wall adapter charger.
Head or foot section will elevate but will not
•
The power base mechanism may be
obstructed. Elevate the power base and
check for an obstruction. Remove the
obstruction.
•
The head section may be too close to the
wall. The headboard may be too close
to the edge of the mattress. Verify a 1.5”
(38.1mm) to 2” (50.8mm) distance is
between the headboard brackets and the
mattress. Adjust if required.
Battery Mode Operation
•
Head/Foot/Lumbar actuators will move slow
and only one actuator will move at a time.
•
Massage feature will not be enabled while
running on battery power.
•
While on battery power, the remote should
show “Battery Power Warning” on the
screen.
•
Press LED button on control box for 3
seconds to completely shut off the power
[will save battery life].
•
In case of power failure or manual
unplugging from power supply, the bed will
continue to run on battery power.