10
FREQUENTLY ASKED QUESTIONS:
The disinfection process leaves an odor:
- Before using, run your CPAP/BiPAP or nebulizer machine for 20-60 seconds to
allow any residual odor to flush from the device.
- Run the Purify O3 Elite disinfection cycle earlier in the day to allow time for
the residual odor to dissipate before use.
Charging indicator light does not turn on:
- Check the charging adapter and wire connection. Ensure battery has been
charged for at least one hour.
Purify O3 Elite does not turn on after charging:
- Ensure the On/Off Touch Sensor is fully covered for 2 full seconds to power on.
- Connect the Purify O3 Elite to the charger and plug into an electrical outlet.
Cover the On/Off Touch Sensor for 2 seconds to power on. Disconnect from
outlet and use as normal.
Battery is fully charged but Purify O3 Elite sanitizer is not working:
- Contact the retailer where sanitizer was purchased for warranty evaluation.
The Purify O3 Elite stops functioning:
- Battery may be depleted. Connect charger to sanitizer and plug into electrical
outlet to charge.
Purify O3 Elite stops during use after a full charge:
- Battery may have reached the end of its serviceable life. Charge sanitizer fully
and attempt to run a complete sanitizing cycle.
- If the problem persists and sanitizer is less than 2 years from date of purchase,
contact the retailer the sanitizer was purchased from for warranty evaluation.
If over 2 years from purchase, dispose of the product per electronic recycling
guidelines in your area.
Purify O3 Elite does not power off automatically after the sanitation cycle:
- Power the sanitizer off by covering the On/Off Touch Sensor for 4 seconds.
- If the problem persists and sanitizer is less than 2 years from date of purchase,
contact the retailer the sanitizer was purchased from for warranty evaluation.
If over 2 years from purchase, dispose of the product per electronic recycling
guidelines in your area.
No ozone is generated:
- Verify the sanitizer has adequate battery life. Connect charger to sanitizer and
plug into electrical outlet. Power sanitizer on and confirm fan is working. If fan
is inoperable, contact the retailer where sanitizer was purchased for warranty
evaluation.
Sanitizing multiple accessories / components in one cycle:
- A medium-sized storage container with lid (12 qts or less) may be used to
sanitize masks, tubing and water humidification chamber in one cycle to
save time.
- Follow sanitizing directions as listed in instruction section of this booklet.
Sanitizing CPAP/BiPAP or nebulizer machines:
- Purify O3 Elite is intended for use to sanitize equipment and accessories only.
- Please refer to your CPAP/BiPAP or nebulizer machine’s user manual for
guidance on cleaning and disinfection of the PAP machine.
