30
Troubleshooting Guide
SYMPTOM
CAUSE
POSSIBLE REMEDY
see page
No sound
• Not turned on
• Turn on by closing the battery door
09
• Dead battery
• Replace battery
09
• Battery door will not close
• Insert battery properly
09
• Blocked earmould or tube
• Clean earmould or tube
23
Not loud enough
• Incorrect earmould placement
• Reinsert earmould
12
• Blocked earmould or dome
• Clean earmould, replace dome, replace filter
23
• Blocked sound outlet filter
• Change filter or consult your hearing care professional
23
• Change in hearing sensitivity
• Consult your hearing care professional
-
• Excessive ear wax
• Consult your physician
26
• Volume set too low
• Increase the volume control if available or consult your
hearing care professional
15
Excessive
whistling / feedback
• Incorrect earmould placement
• Re-insert earmould carefully
12
• Incorrect dome placement
• Re-insert dome
13
• Excessive ear wax
• Consult your hearing care professional
-
• Feedback control may need adjustment
• Consult your hearing care professional
-
• Earmould tubing worn or damaged
• Consult your hearing care professional
23
• Thin tube connection loose
• Change thin tube or consult your hearing care professional
-
Sound distorted /
not clear
• Hearing instrument settings not optimal
• Consult your hearing care professional
15
• Weak battery
• Replace battery
09
• Improper earmould or dome fit
• Consult your hearing care professional
12
• Hearing instrument damaged
• Consult your hearing care professional
-
• Hearing instrument settings not optimal
• Consult your hearing care professional
15
Wireless does not work
• Possible Root Cause - Device is in flight mode
• For devices with push button: Open and close the battery compartment.
(If Root Cause is device in flight mode)
If there are any other problems not mentioned in this guide, please contact your hearing care professional.
