Troubleshooting
SYMPTOM
CAUSE
POSSIBLE REMEDY
No sound
Battery door not closed
Dead battery
Battery door will not close
Blocked earmold or tube
Blocked wax guard
Turn on by closing the battery door (E)
Replace battery
Insert battery properly
Clean earmold or tube
Replace wax guard or consult your hearing care
professional
Not loud enough
Blocked earmold or dome
Change in hearing, volume too low
Excessive ear wax
Clean earmold, replace dome, replace guard
Consult your hearing care professional
Consult your hearing care professional
Excessive
whistling/feedback
Incorrect earmold placement
Incorrect dome placement
Excessive ear wax
If none of the above
Re-insert earmold carefully
Re-insert dome (D)
Clean guard/consult your hearing care professional
Consult your hearing care professional
Wireless does not work
Device may be in flight mode
Open and close the battery compartment (E) once.
Wireless operation will reactivate ten seconds later.
If there are any other problems not mentioned in this guide, please contact ReSound or your hearing care professional.
