ResMed Mirage SoftGel, User Manual, Page: 11 / 21

4
Troubleshooting
Problem/possible cause Solution
Mask is uncomfortable
Headgear straps are too tight. Adjust straps evenly. The forehead
support ‘anchors’ your mask and
should sit firmly on your forehead.
Fit is too tight. Wind out dial.
Mask is too noisy
Cushion clip is not inserted correctly. Remove cushion from frame and
reinsert starting at the top.
Check that the cushion clip is correctly
inserted into the cushion and that
the cushion is correctly clipped to the
frame. If the problem persists, talk to
your clinician.
Ports cap or elbow incorrectly inserted. Remove the ports cap or elbow from
the mask, then reassemble according
to the instructions.
Vent is blocked or partially blocked. If the vent requires cleaning, use a soft
bristle brush.
Mask leaks around the face
Mask not positioned correctly. Gently pull the cushion away from the
face to reinflate. Reposition your mask
according to the instructions.
Air leaking around the bridge of the
nose.
Wind the dial in.
Air leaking around the top of the lip. Wind the dial out and or tighten the
bottom straps.
The mask does not fit properly
Cushion could be the wrong size. Talk to your clinician.
Mask is incorrectly assembled. Disassemble the mask, then
reassemble according to the
instructions.
Cushion may be dirty. Clean cushion according to the
instructions.
Cannot insert forehead support into mask frame
The dial has been inserted into the
frame before the forehead support.
Push the end of the dial onto a hard
surface until the dial comes out of the
frame. Reassemble according to the
instructions.