User Manual
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5. You will bear the cost of transportation, travel and
delivery of the Appliance to and from Residentia
Group or its ASR. If you reside outside of the service
area, you will bear the cost of:
(a)
travel of an authorised representative;
(b)
transportation and delivery of the Appliance
to and from Residentia Group or its ASR, in all
instances, unless the Appliance is transported
by Residentia Group or its ASR, the Appliance
is transported at the owner’s cost and risk
while in transit to and from Residentia Group or
its ASR.
6. Proof of purchase is required before you can make a
claim under this warranty.
7. You may not make a claim under this warranty unless
the defect claimed is due to faulty or defective parts
or workmanship. Residentia Group is not liable in the
following situations (which are not exhaustive):
(a)
the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly
maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the Appliance;
(b)
the Appliance is modified without authority
from Residentia Group in writing;
(c)
the Appliance’s serial number or warranty seal
has been removed or defaced;
(d)
the Appliance was serviced or repaired by
anyone other than Residentia Group, an
authorised repairer or ASR.
8. This warranty, the contract to which it relates and the
relationship between you and Residentia Group are
governed by the law applicable where the Appliance
was purchased.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than as
contained in this document) including liability for any
loss or damage whether direct or indirect arising from
your purchase, use or non use of the Appliance.
10. For Appliances and services provided by Residentia
Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled
to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the
failure does not amount to a major failure. The benefits
to you given by this warranty are in addition to your
other rights and remedies under a law in relation to
the Appliances or services to which the warranty
relates.
11. At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether repair,
replacement or refund will apply if an Appliance has a
valid warranty claim applicable to it.
12. To enquire about claiming under this warranty, please
follow these steps:
(a)
carefully check the operating instructions, user
manual and the terms of this warranty;
(b)
have the model and serial number of the
Appliance available;
(c)
have the proof of purchase (e.g. an invoice)
available;
(d)
telephone the numbers shown below.
13. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable Residentia
Group to meet its obligations under this warranty.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Telephone contacts
Service:
Please call 1300 11 HELP (4357)
Spare Parts: Please call 1300 11 SPARE (7727)
The Australian Consumer Law requires the inclusion of the following
statement with this warranty:
IMPORTANT
Before calling for service, please ensure that the steps in
point 12 have been followed.
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Warranty
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