Copyright 2019 Rescue 42, Inc.
The Ripper™- 1 Owner’s Manual
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7
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Ordering Parts
The Ripper™ is durable and will require little maintenance other than post use cleaning. Parts are available from Rescue
42, through our distributor network. If you need help in finding a distributor please go to our website
http://rescue42.com/dealers/ to find one near you.
Technical Help
Rescue 42 provides support by email and phone. Please write to [email protected] or call 1-(530) 332-8350 (8am to
5pm M-F, except holidays).
Repair/Warranty Procedure
Warranty registration is not necessary to obtain an applicable warranty on The Ripper™ by Rescue 42, Inc. The serial
number and manufacturing date shall be used to determine the warranty period if no proof of purchase is provided at
the time warranty service is requested.
To claim a warranty please send an email containing the following information to [email protected] DO
NOT CONTACT YOUR DEALER/DISTRIBUTOR…GO DIRECTLY TO RESCUE 42. You must provide:
1.
The serial number found on a label of The Ripper’s™ main body.
2.
An explanation of the problem; photos or short videos are optional, but helpful.
3.
Proof of purchase (optional).
4.
Your name.
5.
Your full mailing address, including zip code.
6.
Your email address.
7.
Your daytime phone number.
Warranty claims will be fully processed within five (5) business days; if Rescue 42 deems that the return of your Ripper™
is required to fix the problem, it will issue a Returned Merchandise Authorization (RMA) number to you via email or by
phone call.
Before sending The Ripper™ in for warranty service, you MUST obtain an RMA number from Rescue 42. This number
must be found both on the exterior and packed within the shipping container, along with the information requested
above. Any product sent to Rescue 42 without an RMA number shall not be the responsibility of Rescue 42 if lost. Lack
of an RMA number will also result in a lengthy turn-around time to resolve your claim. The return of any repaired or
replaced product shall be conveyed by ground transit. Rescue 42, Inc.
370 Ryan Ave. #120, Chico, CA 95973 Ph. (530) 891-3473 [email protected]
