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U E S T I O N S
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Phone
1.800.236.2812
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R E Q U E S T
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C O M
2. The AudioReQuest system’s screen-saver feature must be DISABLED:
a. Press MENU on the AudioReQuest system’s remote control.
b. Navigate to SETTINGS and then SET SCREEN SAVER OPTIONS.
c. Make sure the SCREEN SAVER option is unchecked.
3. Downloading and Installing the VIA!/AudioReQuest GUI
To install the new VIA!/AudioReQuest GUI into an AudioReQuest server, AudioReQuest firmware
version 1.5.91 or later must be installed. To check the version, go to Menu/System Information on the
AudioReQuest. If you need to update the firmware, perform an online update or request an update CD
from ReQuest.
Follow the steps to change to the Elan Theme:
a. On the AudioReQuest remote press ALT-7 to change themes.
b. Continue to change themes and choose between Elan theme (available on version 1.5.91 or
later) or Elan 2 Theme (available on version 1.6.0 or later).
V i s u a l s :
Figure 3 –
Virtual Buttons in Visual mode. (NOTE: Buttons are not actually shown in visuals)
K n o w n I s s u e s :
With early version of VIA!TOOLS 2.0, the VIA Panel may send out double IR commands with one or
more AudioReQuests are connected to a VIA panel. Contact Elan for an updated version if this occurs.
Similarly, double commands may be sent with AudioReQuest firmware version 1.6.0. Firmware 1.6.1
addresses this problem.
For help or additional information on AudioReQuest systems, call ReQuest MultiMedia at (800) 236-2812.
For help or additional information on ELAN VIA! Touch Panels, VIA!TOOLS 2.0 or other ELAN
products, please call ELAN Technical Support at (859) 269-7760.
