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6. What should the installer be aware of before installation?

This should act as a checklist for any Sidekick installation. 

The installer knows which port number on the network switch will support the WAN connection for 

the Sidekick.

The installer has been given the port number on the network switch that has been configured to 

mirror the VoIP VLAN tra

!

c for the Layer 2 domain per the instructions found on the

 MIrror Port 

Configration Guide.

Ensure that the installer has a copy of the

 

Installation Guide

 to complete the Sidekick installation 

via the Reply portal or the Mobile App.

5. Does the Sidekick need to be installed on the VoIP VLAN?

If the Sidekick is installed without a mirror port, then it can support device visibility and registration from 

one VLAN only, and must be installed on the VoIP VLAN. 

If the Sidekick is installed with a mirror port, then it can support device visibility and registration from 

multiple VLAN’s, and does not need to be installed on the VoIP VLAN. 

Summary of Contents for Sidekick

Page 1: ...kick The Reply Sidekick has been designed to be installed directly into a customer local network switch with no complex requirements or network settings to be made in advance for the Sidekick to function Network environements can vary drastically this document reviews how to answer the following questions when implementing the Reply Sidekick 1 What are the connectivity requirements for the Sidekic...

Page 2: ...is Required The general rule for deploying Sidekicks is that there should be one Sidekick per o ce or retail location however there are exceptions to the rule If there is more than one Sidekick deployed at a single location they will report as seperate locations in the Reply Portal and can be designated by a unique name ex Floor 2 There should be one Sidekick per Layer 2 Network Domain If a single...

Page 3: ...EEN WAN Connection BLUE Mirror Connection What are the trunk ports between the Ethernet switches for the VoIP or native VLAN supporting the IP Phones Which Ethernet switch has the connection to the Router Gateway to the Internet DETERMINE On all Ethernet switches without the Router Gateway connect to it no mirror action is necessary On the Ethernet switch with the Router Gateway connected to it co...

Page 4: ... 2 domain per the instructions found on the MIrror Port Configration Guide Ensure that the installer has a copy of the Installation Guide to complete the Sidekick installation via the Reply portal or the Mobile App 5 Does the Sidekick need to be installed on the VoIP VLAN If the Sidekick is installed without a mirror port then it can support device visibility and registration from one VLAN only an...

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