English
English
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Troubleshooting
• Make sure your camera is powered on
properly. The PoE camera should be
powered by a PoE switch/injector, a
Reolink NVR or a 12V power adapter.
• If the camera is connected to a PoE
device as listed above, connect it to
another PoE port and check again.
• Try again with another Ethernet cable.
If your camera is not powering on, please
try the following solutions:
Camera is not Powering on
For PoE Camera
For WiFi Camera
To get the best field
of view, loosen the
adjustment screw on
security mount and
turn the camera.
Stiffen the adjustment
screw to lock the
camera.
RST
RST
RST
RST
2
1
2
1
RST
RST
RST
RST
2
1
2
1
If the picture from the camera is not clear,
please try the following solutions:
• Check the camera lens for dirt, dust or
spiderwebs, please clean the lens with a
soft, clean cloth.
• Point the camera to a well-lit area, the
lighting condition will affect the picture
quality a lot.
• Upgrade the firmware of your camera to
the latest version.
• Restore the camera to factory settings
and check out again.
Picture is not Clear
• Plug the camera into a different outlet
and see if it works.
• Power on the camera with another
working 12V 2A DC adapter and see if it
works.
If these won’t work, contact Reolink
Support.
