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9

10

Step 2

 Launch the Reolink App, click the “    ” button in the top right corner to add the camera. 

Scan the QR code on the device and follow the onscreen instructions to finish initial setup.

Step 1

 Download and install the Reolink Client: Go to  https://reolink.com > Support > 

App&Client.

Step 2

 Launch the Reolink Client, click the “     ” button, input the UID code of the camera to 

add it and follow the onscreen instructions to finish initial setup.

Set up the Camera on PC (Optional)

θ

Devices

Cloud

You haven't added any device. Please click 

the"+"button in the top right corner to add

NOTE:

 You may also run into the following situations:

1

Voice Prompt

“SIM card cannot be

recognized”

“The SIM card is locked 

with a PIN Please disable it”

“Not registered on

network. Please activate

your SIM cardand check

the signal strength”

“Network connection

failed”

“Data call failed. Please

confirm your cellular data 

plan is available or import

the APN settings”

Camera Status

Camera cannot recognize 

this SIM card.

Your SIM card has a PIN.

Camera fails to register to 

the operator network.

Camera fails to connect

to the server.

The SIM card has run out

of data or APN settings

are not correct.

Solutions

1. Check if the SIM card is facing 

the reverse direction.

2. Check if the SIM card is not fully

inserted and insert it again.

Put the SIM card into your mobile 

phone and disable the PIN.

1. Check whether your card is

activated or not. If not,

please call your operator

to activate the SIM card.

2. The signal is weak at the current 

position. Please move the camera

to a location with better signal.

3. Check if you are using the

correct version of the camera.

The camera will be in Standby 

mode and reconnect later.

1. Please check whether the

data plan for the SIM card

is still available.

2. Import the correct APN

settings to the camera.

2

3

4

5

Summary of Contents for Duo 4G

Page 1: ...Sept 2021 QSG1_A_EN Quick Start Guide Apply to Reolink Duo 4G ReolinkTech https reolink com 58 03 001 0238 ...

Page 2: ...a 11 Install the Camera 13 Safety Instructions of Battery Usage 19 Troubleshooting 20 Specifications 21 Notification of 21 Compliance 21 What s in the Box Pack of Screws Camera Strap Antennas Mounting Plate Surveillance Sticker Quick Start Guide USB Cable Screwdriver Mounting Hole Template EN Content ...

Page 3: ...h Press the reset button with a pin to restore factory settings Remove the cover to find the reset hole SIM card slot and SD card slot Lens PIR Sensor Infrared Lights Spotlights Mounting Bracket Different states of the status LED Red Light WiFi connection failed Blinking Standby status Blue Light WiFi connection succeeded On Working status ...

Page 4: ... a PIN code You may use your smartphone to disable the PIN first Remove the cover with the screwdriver and then open the rubber cover Insert a SIM eject tool into the hole beside the SIM tray and push it in to pop open the tray Place the SIM card into the tray then insert the tray into the camera completely NOTE Do not insert the IoT or M2M SIM into your smartphone ...

Page 5: ...ith the SIM card inserted you can turn on the camera Wait a few seconds and a red light will be on and solid for a couple of seconds Then it will go out A blue LED will flash for a few seconds and then go solid before going out You will hear a voice prompt Network connection succeeded which means the camera has been successfully connected to the network ...

Page 6: ...l strength Network connection failed Data call failed Please confirm your cellular data plan is available or import the APN settings Camera Status Camera cannot recognize this SIM card Your SIM card has a PIN Camera fails to register to the operator network Camera fails to connect to the server The SIM card has run out of data or APN settings are not correct Solutions 1 Check if the SIM card is fac...

Page 7: ...ing the battery USB θ Orange LED charging Green LED Fully charged Charging Indicator Charge the Camera Charge the battery with a power adapter not included Charge the battery with the Reolink Solar Panel not included if you only purchase the camera θ θ It s recommended to fully charge the battery before mounting the camera outdoors ...

Page 8: ...ll NOTE Use the drywall anchors inclued in the package if needed 1 2 Install the Camera Install the camera 2 3 meters 7 10 ft above the ground This height maximizes the detection range of the PIR motion sensor For better motion detection performance please install the camera angularly NOTE If a moving object approaches the PIR sensor vertically the camera may fail to detect motion θ Mounting Heigh...

Page 9: ...er two screws and hang the camera on it Then lock the camera in position with the lower screw 1 2 NOTE The camera can t be adjusted horizontally when ceiling mounted Please adjust the camera angle before fixing it To get the best field of view loosen the adjustment screw on security mount and turn the camera Stiffen the adjustment screw to lock the camera ...

Page 10: ... strap It is the most recommended installation method if you plan to mount the camera to a tree Install the Camera with Loop Strap θ θ To get the best field of view loosen the adjustment screw on security mount and turn the camera Stiffen the adjustment screw to lock the camera ...

Page 11: ...s of Battery Usage The camera is not designed for running 24 7 at full capacity or around the clock live streaming It s designed to record motion events and to live view remotely only when you need it Learn useful tips on how to extend the battery life in this post https support reolink com hc en us articles 360006991893 1 The battery is built in so do not remove it from the camera 2 Charge the re...

Page 12: ...roved by the party responsible for compliance could void the user s authority to operate the equipment two conditions this device may not cause harmful interference and this device must accept any interference received including interference that may cause undesired operation Make sure the PIR schedule is set up properly Check the network connection on your phone and try again Make sure the camera...

Page 13: ...uggest that you reset the camera to Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink com Keep out of reach of children Terms and Privacy household wastes throughout the EU To prevent possible harm to the environment or human health from uncontrolled waste disposal recycle it responsibly to promote the sustainable reuse of material resources To r...

Page 14: ...m between the radiator body Cet équipement est conforme aux limites d exposition IC établies pour un environnement non contrôlé L appareil peut être utilisé dans des conditions d exposition portables Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et le corps If you need any technical help please visit our official support site and contact our su...

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