TONiC diagnostic kit
User guide
11
TONiC
User guide
4. Faultfinding
4.1. Driver installation failure
If, during installation, the software does not find the hardware drivers, ’Device driver software was not successfully installed’,
the drivers should be manually installed
(‘5.2. Manual hardware driver installation’, page 13)
.
4.2. Communication error
If communication is lost with the dongle or attached interface
‘Comm Error’ warning will flash 10 times.
The display will be ‘greyed out’ and display an orange
circle with ‘Please connect to device’ until communication
is re-established.
Communication error means that the software cannot talk to the TONiC dongle.
Complete the following checks and take remedial actions as required:
Check the correct interconnect cabling has been used between the readhead and the dongle interface
. The dongle must be used with the dongle interface unless using a Ti0004 - Ti4000.
Check connections between the dongle and the dongle interface and dongle interface and readhead.
Close software application, unplug USB cable from the dongle, restart the software and reconnect the USB cable. The signal
level LED on the dongle interface/Ti interface should start flashing orange and there should be a green LED on the dongle
next to the USB connection.
If the software still does not recognise the TONiC system it may be because the hardware drivers have not been correctly
installed. See
‘5.2. Manual hardware driver installation’, page 13
for details on how to manually install the drivers.
NOTE:
Hardware drivers need to be installed for each USB port.
If the software becomes corrupt see
‘6. Repairing/uninstalling the software’, page 13
for details on repairing and
uninstalling the software