©2017 Pinnacle Climate Technologies
18
Vented Gas Log Appliance User’s Manual
Problem
Possible Cause
Solution
Appliance produces
unwanted odors.
1. Appliance is burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc.—see IMPORTANT
statement above.
2. Gas leak—see WARNING
statement above
.
1. Open the flue to maximum. Do not use odor-
causing products while appliance is running.
2. Locate and correct all leaks—see CHECKING
GAS CONNECTIONS,
page 10
.
Gas odor even
when control knob
is in OFF position
1. Gas leak—see WARNING
statement above.
2. Control valve defective
1. Locate and correct all leaks—see CHECKING
GAS CONNECTIONS,
page 10
.
2. Replace the control valve.
Gas odor during
combustion
1. Gas leak—see WARNING
statement above.
1. Locate and correct all leaks—see CHECKING
GAS CONNECTIONS,
page 10
.
Whistle noise when
burner is on
1. Air in gas line
2. Control knob not in fully open
position
3. Spiral gas flex line
1. Bleed the gas lines.
2. Turn the control to the full OPEN position.
3. Replace the gas supply line.
Troubleshooting Guide (cont.)
If you smell gas, do the following:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING
IMPORTANT:
Impurities in the air may create odors when operating the appliance. For example, cleaning
supplies, paint, cigarette smoke, glues, new carpets, etc. create fumes, which may mix with combustion air
and create odors.
