Reliable VELOCITY 160IR, Instruction Manual, Page: 16 / 42

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Reliable Corporation (“Reliable”) warrants to original purchaser of its products that
every product sold by Reliable (a “Reliable Product”) is free from defects in material and
workmanship for a period of one year from the date of purchase if properly used and
maintained. Subject to the conditions and limitations set forth below, Reliable will either
repair or replace any part of a Reliable Product that proves defective by reason of improper
workmanship or materials. If the defective Reliable Product is no longer available and
cannot be repaired effectively or replaced with an identical model, Reliable shall replace
the defective Reliable Product with a current Reliable Product of equal or greater value.
Repaired parts or replacement products will be provided by Reliable on an exchange basis,
and will be either new or refurbished to be functionally equivalent to new. If Reliable is
unable to repair or replace a Reliable Product, it will refund the current value of that Reliable
Product at the time the warranty claim is made.
This limited warranty does not cover any damage to a Reliable Product that results from
improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive
electrical supply, abnormal mechanical or environmental conditions, wear and tear resulting
from normal use of the product, or any unauthorized disassembly, repair, or modification.
This limited warranty does not extend to any indirect, consequential or incidental damages
that may be suffered by a user or from the use of a Reliable Product, including without
limitation, any liability for third party claims for damage, and is limited to the amount paid
by the original purchaser Reliable Product with respect to which this limited warranty
protection applies. This limited warranty does not apply with respect to products that have
been altered or which are missing serial numbers or for products not purchased directly
from Reliable or a dealer authorized by us to sell Reliable Products.
This limited warranty is the only warranty that applies to any Reliable Product, supersedes
any and all terms that may be contained in any other document or purchase order and may
not be altered or amended except expressly in writing by Reliable.
To obtain a repair or replacement under the terms of this warranty, please contact our
customer service group at 1-800-268-1649 or at support@reliablecorporation.com.
You will be required to submit an original receipt via fax or e-mail. The receipt must reflect
that you are the original purchaser, the product was bought directly from
us or from an authorized Reliable dealer and that the warranty claim is being made within
the warranty period. You will be issued a return authorization number (RA#) and asked to
ship the defective product together with proof of purchase and RA#, prepaid insured to the
following address:
Reliable Corporation, 5-100 Wingold Avenue, Toronto, ON M6B 4K7. Freight collect
shipments will be refused. The risk of loss or damage in transit will be borne by
the customer. Once Reliable receives the defective product, it will initiate the repair or
replacement process.
If you have any questions regarding this warranty, you may write to:
Reliable Corporation
100 Wingold Avenue, Unit 5
Toronto, Ontario
Canada M6B 4K7
www.reliablecorporation.com
RELIABLE PRODUCTS WARRANTY