Warranty
Dear Customer,
Thank you for choosing one of our products. Our products undergo precise quality control during
production. If one of our devices gives you cause for complaint or you have questions about one
of our devices, please call our customer support.
We give a warranty of 24 months on this device from the date of purchase.
Outside of the warranty, we offer you a repair that is subject to a charge and a cost estimate.
Please contact our customer support before submitting.
Please understand that the warranty can only be taken into account for devices that we receive
within the warranty period.
The warranty relates to material and production defects. Your device will be repaired or replaced
during the warranty. A reimbursement of the purchase amount by the company UltraMedia is
unfortunately not possible. Damage caused by improper use, the use of third-party accessories,
fall, dust, water damage and wear and tear (e.g. scratches, optical wear and tear) caused by the
customer or external influences are excluded from the warranty.
In order to assert the warranty claims, send the device with all accessories, a copy of the invoice
and the description of the error to the address below. Unfortunately, no guarantee can be taken
into account for devices that do not have a proof of guarantee. Please do not forget to specify for
any questions your full address, a phone number / email address.
Shipping to us takes place at your own expense. Parcels that are not prepaid cannot be accepted
and are returned to the sender.
Please pack the device sufficiently for transport. UltraMedia assumes no liability for transport
damage that occurs on the way to us. After receiving your submission, we will process your
device as quickly as possible and send it back to you.
Please contact our customer support or your specialist dealer before sending in your device, as
many problems can also be solved by telephone.
UltraMedia GmbH & Co. Handels KG
Friedrich-Penseler-Str. 28
Phone: +49 / (0) 4131/9239-20
D-21337 Lüneburg
Mo.-Do.: 08:00-17:00
Fr.:
08:00-14:30
