ASCENTO GROUP AUSTRALIA
www.
reefe
.com.au
P 1800 807 604
UN
DERSINK PUMP S
TA
TION
P U M P S A U S T R A L I A
BBETTER
ETTER •
• FA
FASSTER
TER •
• EA
EASI
SIEERR
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer
as defined by the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you (the
purchaser) do not fall within the meaning of ‘consumer’ in the Australian Consumer Law the provisions of the Australian
Consumer Law will not apply to you. The following conditions form part of the instructions and do not over-ride your
statutory rights.
2. This warranty covers failure due to manufacturing defects for REEFE™ Compact Lifting Stations purchased and used
in mainland Australia. We shall repair or replace faulty goods when we ascertain that the fault is due to manufacturing
defects, within 12 months of the original date of purchase. If you require a refund, you must return the item to the
original place of purchase.
3. Faults or losses or failure caused due to: Accidents, blockages, misuse, lack of maintenance, improper installation,
incorrect application, not following installation instructions, installation that does not conform to the applicable
Plumbing Standards and/or Council or Shire By-laws and regulations, damage caused by lightning strike/power surges/
spikes/brownouts/operating the appliance on power other than 230-240 volts 50Hz mains power/operating the pump
on power supplied by a domestic generator -are not covered by warranty.
4. Where fitted: The complete Impeller set (including shaft), Seals, Mechanical Seals, and O-rings are all wearing items
and therefore are not covered for “normal wear and tear”. They are covered by this warranty if they are faulty due to a
manufacturing defect.
5. Warranty is void if any tampering or removal of identification labels or electrical cables has occurred, or any non-
genuine parts have been fitted, or repairs have been carried out by unqualified persons. No warranty applies for REEFE
COMPACT LIFTING STATIONS sold or used for HIRE or RENT or LEASE or MINE SITES or REMOTE AREAS or INDUSTRIAL
APPLICATIONS or SCHOOLS or PUBLIC VENUES, all of which are defined by us, at our discretion.
6. The Warranty excludes accidental or deliberate blockages, accidental or deliberate breakages, normal wear and
tear, fading or breakdown due to the effect of exposure to sunlight or chemicals or any other external factor that may
affect the life of the product. All Blockages are a maintenance event, clearing blockages or pumps seized due to foreign
objects, is not covered by warranty.
7. Models RCLS and RCLS-M, are guaranteed as fit for the purpose of pumping
GREY WATER ONLY
in normal domestic
household use, and for NO OTHER USE.
Warranty is VOIDED if used for pumping RAW SEWAGE.
8. Performance data quoted is generally from test data and is approximate and does not take into account factors in the
installation such as loss of pressure and flow due to pipework & pipe-fittings & valves. It is the purchaser’s responsibility
to ensure that the product is fit for their purpose and of sufficient size & performance for their application.
9. IMPORTANT: No electrical appliances last forever. Therefore, ALL installations must be constructed to allow the owner
to easily remove the appliance for servicing, replacement, warranty replacement or upgrading. Warranty is void if the
unit cannot be EASILY removed for service. Warranty replacement does not normally include costs of removal and re-
installation as we have no control over the method of installation. Warranty is void if no swing check-valve is fitted to all
inlets and the outlet of the appliance. A swing check-valve is required to avoid backflow.
10. Before installing or servicing disconnect from the power supply
11. This appliance MUST NOT be installed in any manner that if it were to leak, or fail to work, that it would cause damage
or loss to property or persons. It MUST be installed in a well-ventilated and drained area. All warranty is void if this
condition is not heeded and no liability can be accepted in the case of damage or loss caused by failing to comply with
this condition.
12. The appliance must be correctly earthed and connected to a power circuit that is protected by an RCD (safety
switch).
13. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then return
the faulty appliance to the original place of purchase with proof of purchase for replacement or refund. Alternatively
you can mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to [email protected] with a photo of the
faulty item, copy of your purchase receipt, a description of the problem, and your name and address and phone number
- we will review your request and send you a replacement directly if we accept your warranty claim. Or call us on 1800
807 604 with the above information; however, we will always require a copy of your purchase receipt. Do not send the
product to us unless we ask you to do so.
14. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
15. This warranty does not exclude any non-excludable rights according to Australian Law. However, any condition that
is made void by Australian Law does not void the remaining conditions, which shall stand unaltered.
12 MONTH WARRANTY CONDITIONS - REEFE UNDERSINK PUMP STATIONS