REED LOHE VI Series, Operation, Maintenance And Parts Manual

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SERVICE BULLETIN 001
WARRANTY PROGRAM
LOHE
SRVBT
SB 001
PAGE 01
BULLETIN NO: SB 001
DATE:
FEBRUARY 5,1998
TO:
ALL
REED
DEALERS
SUBJECT:
REED WARRANTY PROGRAM
Each
REED Concrete Placing Trailer Pump, Truck Mounted Boom Pump and Dry-mix
Spraying Gun, undergoes before delivery a thorough Quality Assurance inspection, a
performance check and final testing. However, even with these precautions the possibility
exists that after delivery, for some reason, a component may fail.
This is the reason for warranty. If this should happen to one of your machines during the first
12 months or 1000 pumping hours after delivery, there is a good chance the failed component
could be replaced under warranty.
REED has updated and formalized its WARRANTY PROGRAM and this bulletin is issued to
make all dealers aware of the program.
Enclosed is a supply of our new
WARRANTY CLAIM forms. From this point on, all warranty
claims must be submitted on these forms. Also, please find a description of the program,
coverage and how to make a claim and its submission. We suggest you give this some
careful attention. Briefly some noteworthy items are:
•
Do not return any failed part unless requested by REED .
•
Purchase the replacement part through normal channels from
REED
. Submit your
claim noting the invoice number of the replacement part. Upon approval of the
claim, a credit will be issued.
•
Every effort will be made to process claim within 2 weeks from receipt except for
those occasions where the part is to be returned.
Should questions arise during your review, please do not hesitate to contact us.
We appreciate the opportunity to be of service.
Sincerely,
Mike Wickstrom
Service Manage
REVISION: