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REECE PRODUCT QUALITY GUARANTEE

You have purchased a quality product from Reece Pty Ltd  
ABN 84 004 097 090 (“Reece”).  This product is covered by a 7 
year replacement product warranty.

7 YEAR WARRANTY – DOMESTIC USE

This warranty covers faults in the product construction, material 
and assembly.  Products which are within 7 years from the 
date of purchase, found upon inspection by an authorised 
Reece representative, to be defective in construction, material 
or assembly, will be repaired or exchanged with an equivalent 
product free of charge.  Replaced items become Reece’s 
property.  
All replacement products will be available for collection without 
charge to the customer at the nearest Reece branch to the 
customer’s location, or elsewhere as agreed between the 
customer and Reece.

Labour and Spare Parts

Labour will not be covered for removable items such as door 
drip seal. This item is removable for cleaning purposes. 
Spare parts which are within 1 year from the date of purchase 
found upon inspection by an authorised Reece representative 
to be defective in construction, material or assembly, will be 
replaced free of charge. 

Warranty Conditions

This warranty will apply only under all of the following 
conditions:

  The item has been installed by a licensed plumber 

  The item has been installed for and subjected to domestic 

residential use only

  Failure is due to a fault in the manufacture of the product 

  Proof of purchase (including the date of purchase) is pro-

vided

  The installation of the product is in accordance with the 

instructions provided

  This warranty does not cover products purchased as an  

ex-display without being fully checked and tested for sale  
by the manufacturer.

  This warranty does not include faults caused by:

  Unsuitable or improper use

  Incorrect installation or installation not in accordance  

with the instructions provided

  Installation or part installation by the purchaser or any  

person other than a LICENSED PLUMBER 

  Normal wear and tear

  Inadequate or complete lack of maintenance

  Chemical, electrochemical or electrical influences

  Harsh detergents or abrasive cleaners used on product 

finishes

1 YEAR WARRANTY – COMMERCIAL USE

‘Commercial’ use is all use other than for normal domestic 
residential purposes, including use in non-business places  
as in public buildings, schools, sports centres and in 
establishments that contain private bathrooms with high 
frequency of use by many individuals, such as hotels, motels, 
retirement villages and hospitals.
The Commercial warranty covers this product against 
manufacturing faults in the construction, material and assembly 
of both the finished products and any spare parts for a period 
of 1 year from the date of purchase. Products and spare 
parts which are found upon inspection by an authorised 
Reece representative to be defective in construction, material 
or assembly will be repaired or exchanged free of charge.  
Replaced items become Reece’s property.  The Warranty 
Conditions and exclusions which apply to the domestic use 
warranty also apply to this commercial warranty.

EXCLUSIONS

To the fullest extent permitted by law, Reece excludes all liability 
for damage or injury to any person, damage to any property, 
and any indirect consequential or other loss or damage.

CLAIM PROCEDURE

For all warranty queries customers are to contact the branch 
where the product was purchased.  These details can be found 
on your purchase invoice.
Our goods come with guarantees that cannot be excluded 
under the Australian Consumer Law. You are entitled to a 
replacement or refund for a major failure and for compensation 
for any other reasonably foreseeable loss or damage.  
You are also entitled to have the goods repaired or replaced  
if the goods fail to be of acceptable quality and the failure  
does not amount to a major failure.

Don’t risk it, use a licensed plumber.

POSH

BRISTOL TORBEX SHOWER BASE

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