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Warranty information
12 Month Warranty
The Redsbaby Metro and its accessories come with a 12 Month Warranty
to cover against faults in materials and workmanship when your products
are used under normal conditions, according to our user manuals and
technical specifications.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
The 12 Month Warranty period starts from the date your product(s)
are dispatched from our warehouse. This includes products that are
purchased via pre-sale (for example items that are out of stock or newly
launching products). Please remember that for a claim to be valid, it must
be made within the claims period.
There are a few circumstances under which the warranty is not valid
including:
- defects resulting from improper care or use;
- normal wear and tear, including scratches to the pram frame;
- products that are purchased second hand or from an unauthorised
distributor;
- faulty or incorrect assembly;
- using a part or accessory that is not compatible with the product and/or
not manufactured by Redsbaby;
- tyre punctures; and
- damage to handlebar grips or fabrics as a result of normal handling and
daily use.
For a full list of what is covered and what is excluded from the warranty,
