Test Aurora's Configuration
1. Make sure Aurora is properly powered and is on.
2. On your computer or mobile device, connect to the wireless network created by the
Aurora.
3. Open XGate and select Mail > select the Send Mail icon in the bottom left corner of the
screen, then select <Send/Receive Mail>. XGate will dial Aurora, connect to the email
server, send email, receive email, and then disconnect Aurora. You will see a log of the
session in the XGate window.
4. When you see “Finished” at the end of the session log you know you were
5. successful. Congratulations!
Troubleshooting
If your connection attempt was not successful please refer to the XGate Help File for
more detailed information and adjust your configuration accordingly.
If you are still unable to connect using your satellite phone, please answer these
questions:
1. Which OS are you using? (Windows, Mac, Linux, Apple iOS, Google Android, etc)
2. Where are you located in world? And describe the environment in your
location...industrial, residential, at sea, etc.
3. What is your XGate username?
4. What version of XGate are you using?
5. What is the error message that appears in the session log?
Let us know that you're using Aurora and submit your answers in an email to:
. Thank you for purchasing XGate. We hope you enjoy the
service!
Copyright © 2014 Global Marine Networks, LLC 8