What if I have forgotten my password?
If you forget the GSM Smart Control password you may need to reset the Smart Control so that the device is
able to respond to the new password. To reset the password hold down the reset button for 5 seconds. You will
have to set a new password via the app Setup page.
Is this compatible with emergency lines?
Many emergency lines direct the caller to an automated reception which cannot interact with the Smart Control.
We suggest you identify direct lines to relevant emergency service personnel before entering them into the
Smart Control setup.
What is the wireless range? What about walls and other signal obstructions?
In an open space the range is 150 metres. We suggest you test the system before fixing them so that the
optimal location can be established.
Can the system be dismantled and redeployed?
Red Shield Alarm systems are designed to be easily installed, dismantled and relocated.
Can the signal be jammed or disrupted?
Red Shield products use a specific radio frequency. There may be a case of false activation by neighbours who
also use Red Shield products but your system can be modified to eliminate these by changing the House code.
Where can I buy other Red Shield Alarm systems and sensors?
Please contact any of our representatives who can assist you in contacting the local distributor.
What other Red Shield products are available?
Please visit our website at http://www.redshieldsecurity.com for more information on other components of the
Red Shield series.
I have some other issue I require assistance on.
Please feel free to contact one of our representatives at [email protected]. We would be happy to
provide whatever assistance we can.
11. Troubleshooting
Audio recording is poor
Please ensure that you speak clearly into the microphone and ensure that there is minimal background noise.
AC Power Failure
Check all connections and see whether your mains are still operational. The Backup battery should keep the
device working for another 6 hours
System Battery failure
If the backup battery is running low a battery symbol will flash on the display. This should be replaced as soon
as the battery low symbol appears
