Red Hat DESKTOP, Deployment Manual

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Chapter 5. Remote Desktop Access 31
Figure 5-2. Remote Desktop Access for Administration
With the above access permissions, the administrator should be able to gain complete access to the
user’s desktop. This method has the further benefit that the user can observe the administrator control
the user’s desktop in real time. This technique can be particularly effective when combined with an-
other simultaneous, synchronous form of communication (such as a telephone conversation), thereby
providing a means for the user to learn to address the problem by on their own in the future. In some
remote administration cases, however, it would not be appropriate for the user to take part in the
administration.
5.2. Connecting Using vncviewer
To connect to the user’s desktop from a remote machine, the administrator need only issue the
command:
vncviewer
<
remote-hostname
>
:0
. For example, if the remote hostname is
linux.example.com
, the command would take the form:
vncviewer linux.example.com:0
vncviewer also has a graphical interface that is available through Applications (the main menu on
the panel) => Accessories => VNC Viewer .
5.3. Connecting Using Terminal Server Client
In addition to vncviewer , you can also connect to a user’s Windows or Linux desktop using Terminal
Server Client , which is available through Applications (the main menu on the panel) => Internet =>
Terminal Server Client .