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Warranty
This limited warranty covers the RT-2500 Wood Pellet Grill manufactured by “recteq, LLC.” The RT-2500 carries
a 6-year limited warranty from the date of purchase by the original owner against defects in material and
workmanship when subjected to normal residential use. Limited warranty does not apply to paint, grill cover, or
damage caused from corrosion.
Conditions of Limited Warranty
1. During the term of the limited warranty, recteq, LLC’s obligation shall be limited to replacement of covered, failed
components. Recteq will repair or replace parts returned to recteq, freight prepaid, if the part(s) are found by
recteq to be defective upon examination. Recteq shall not be liable for transportation charges, labor costs, or
export duties.
2. Recteq takes every precaution to utilize materials that retard rust including the use of high temperature paint
and stainless steel where advisable. Even with these safeguards, the protective coatings can be compromised
by various substances and conditions beyond recteq’s control. High temperatures, excessive humidity, chlorine,
industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect paint and metal
coatings. For these reasons, the limited warranties DOES NOT COVER RUST OR OXIDATION FOR ANY
REASON.
3. The warranty is based on residential use. Warranty coverage does not apply to products used in commercial
applications.
Exceptions to the Limited Warranty
There is no written or implied performance warranty on recteq, as the manufacturer has no control over the
installation, operations, cleaning, maintenance or the type of fuel burned. This limited warranty will not apply nor
will recteq assume responsibility if your product has not been installed, operated, cleaned and maintained in strict
accordance with the manufacturer’s instructions. The warranty does not cover damage or breakage due to misuse,
improper handling or modifications. NEITHER THE MANUFACTURER, NOR THE SUPPLIERS TO THE PURCHASER
ACCEPTS RESPONSIBILITY, LEGAL OR OTHERWISE, FOR THE INCIDENTAL OR CONSEQUENTIAL DAMAGE
TO THE PROPERTY OR PERSONS RESULTING FROM THE USE OF THIS PRODUCT. ANY WARRANTY IMPLIED
BY LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS,
SHALL BE LIMITED TO SIX (6) YEARS FROM THE DATE OF ORIGINAL PURCHASE. WHETHER A CLAIM IS MADE
AGAINST THE MANUFACTURER BASED ON THE BREACH OF THIS WARRANTY OR ANY OTHER TYPE OF
WARRANTY EXPRESSED OR IMPLIED BY LAW, MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY
SPECIAL, INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES OF ANY NATURE WHATSOEVER IN EXCESS
OF THE ORIGINAL PURCHASE PRICE OF THIS PRODUCT. ALL WARRANTIES BY MANUFACTURER ARE SET
FORTH HEREIN AND NO CLAIM SHALL BE MADE AGAINST MANUFACTURER ON ANY ORAL WARRANTY OR
REPRESENTATION. Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations of implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you.
This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state.
The limited warranty for SIX (6) years is in lieu of all other warranties expressed or implied, at law or otherwise, and
recteq does not authorize any person or representative to assume for recteq any obligation or liability in connection
with the sale of this product. This means that no warranties, either expressed or implied, are extended to persons who
purchase the product from anyone other than recteq or an authorized recteq Distributor.
Procedure for Warranty Service
Call recteq at
706-922-0890
for repair or replacement of your covered parts.
Be prepared to furnish the following information:
• Purchaser’s name, model and serial number of grill and date of purchase.
• An accurate description of the problem.
