HandPunch 50E Manual
Page 51
Appendix B
Troubleshooting Guide
Ethernet Communications
•
Make sure the Ethernet card is plugged in to the site’s network
before power is applied to the clock.
•
Make sure IP Address is leased from DHCP Server, if used.
•
Make sure port 3001 is open on all switches and routers.
•
Make sure network is TCP/IP
•
Can HandPunch be pinged? If yes, there is a configuration issue
that can be with the Gateway Address, Subnet Mask, or port 3001 is
not open on all of the switches or routers, between the HandPunch
and computer. Unplug the HandPunch and run ping again to see if
there is an answer. If no, make sure Ethernet Cable is good and
plugged in before power is applied to HandPunch. It may be
necessary to verify that the Ethernet data jack on the wall is good.
Display Messages During Verification
Various messages can appear on the HandPunch’s display during hand
verification. These messages are defined in Table 11.
Table 11: Display Messages During Verification
Message
Definition
PLACE HAND
The platen is ready to receive your hand for verification.
ID VERIFIED
You are verified, proceed.
REMOVE HAND
Remove your hand and place it on the platen again.
Follow proper hand placement rules.
TRY AGAIN
Your attempt was rejected. Repeat verification following
proper hand placement rules.
ID REFUSED
Your rejections exceeded the maximum number of tries
allowed. Wait until another employee has verified and
try again or call your supervisor.
Summary of Contents for HandPunch 50E
Page 1: ...HandPunch 50E Manual ...
Page 10: ...Introduction Page 8 This page is intentionally blank ...
Page 14: ...Planning an Installation Page 12 This page is intentionally blank ...
Page 22: ...Wiring Connections Page 20 This page is intentionally blank ...
Page 24: ...Ereasing Memory Page 22 This page is intentionally blank ...
Page 26: ...Closing the HandPunch Page 24 This page is intentionally blank ...
Page 30: ...Enter a Command Menu Page 28 This page is intentionally blank ...
Page 50: ...Maintenance Page 48 This page is intentionally blank ...
Page 56: ...Appendix B Troubleshooting Guide Page 54 This page is intentionally blank ...
Page 58: ...Warranty Page 56 This page is intentionally left blank ...