background image

Customer Service: 1-800-654-1704 in USA

Service à la clientèle: 1-800-363-6443 in Canada

[email protected]

Warranty & Return Policies

Real Flame®

7800 Northwestern Ave.

Racine, WI 53406

Warranty

Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be free from 

defects in parts and workmanship under normal use and service for a period of 1 year from the date 

of purchase. In the event of such defects Real Flame will, at its option, replace the defective 

product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame 

disclaims all other warranties, including any implied warranty of merchantability or fitness for a 

particular purpose. In addition, Real Flame will not be responsible for consequential damages in 

excess of the purchase price of the product on which such liability is based. Electric fireplaces carry 

a one-year warranty on the electric firebox only.

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete 

or unauthorized returns. All returned products must be 100% complete, adequately packaged in 

original packaging and in resalable condition. Products that have been assembled or modified will 

not be eligible for return. All items must be returned in their entirety, meaning all items included 

must be returned together. No returns or exchanges on discontinued items.  Please begin the return 

process by contacting the store or company where you bought your Real Flame item.

Replacement Parts

In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you 

may request a replacement. Replacement parts are not available for all units and only given at Real 

Flame’s discretion. We will assess any damage and find a solution, which could include shipping 

you a replacement. No replacements are available for discontinued items or repackaged (open 

box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts 

before returning the damaged item. Please have the following information

(which can be found in your instruction manual) ready before you call Customer Service. 

 

• Model Number of Item

 

• 4-8 digit Part Number 

 

• Lot Code Number

 

• Shipping Address    

 

• A picture of the damaged item may be requested. Pictures should be

 

   sent to [email protected]

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer 

Service at 800-654-1704 within 48 hours of receiving the item. 

Please refer to www.Realflame.com for our complete return guidelines and policies. 

RF 

G

ener

al W

ar

ran

ty_061913

Summary of Contents for 11624LP

Page 1: ...horoughly before installing or servicing this equipment Save these instructions for future reference If you are assembling this unit for someone else give this manual to him or her to read and save fo...

Page 2: ...r or home Important Safety Information Propane LP Gas Dangers and Warnings Hose and Regulator Assembly and Replacement Parts List Assembly Instructions Pre Use Instructions Lighting Care and Cleaning...

Page 3: ...of high surface temperatures and be kept at a safe distance while fire table is in use This outdoor fire table is NOT to be operated by children Young children should be closely supervised when in the...

Page 4: ...ile it is in operation DO NOT use this outdoor fire table near automobiles trucks vans or recreational vehicles DO NOT use this outdoor fire table under any overhead structure or near any unprotected...

Page 5: ...ble that is not specifically directed in the operations manual will void manufacturer warranty LP GAS LP gas is flammable and hazardous if handled improperly Become aware of the characteristics before...

Page 6: ...rtified LP gas dealer The pressure regulator is set for 11 inches of water column pressure The maximum inlet gas pressure for this outdoor fire table is 14 inches of water column pressure Never attemp...

Page 7: ...per lighting instructions 2 Be sure to protect the hose from any hot surfaces Serious danger may result if the hose contacts any hot surface 3 Regular maintenance of the hose and regulator a Inspect...

Page 8: ...1002 1 Table Base 116243100L1 1 LP Door Cover 1162431004 1 AAA Battery N A 1 Lava Rocks 1162471006 1 Vinyl Cover 1162400007 1 Allen Screws 1162400008 4 Washers 1162400009 4 Item Part Number Quantity 2...

Page 9: ...NG Batteries may contain Mercury Do not put it into the fire or trash Please treat it as hazardous waste and recycle properly 2 5 Insert a washer and screw into each bracket on the base of the unit as...

Page 10: ...you do not block the igniter box with lava rock to ensure proper ignition Igniter box 3 6 Small Large 6 Make sure the gas supply system is turned to OFF 1 Remove door 4 2 Place propane tank in the met...

Page 11: ...could cause the excess flow safety device to trip NOTE Check to make sure there is no debris in the head of the LP gas tank or in the head of the regulator valve Make sure you check the burner and bu...

Page 12: ...turn tank OFF wipe away solution and proceed WARNING DO NOT use an open flame to check for leaks DO NOT smoke while testing the unit NEVER test the unit indoors Leak checks must be preformed any time...

Page 13: ...follow the step by step instructions Failure to do so could result in severe injury 9 Adjust the flame to the desired height with the control knob Lighting Instructions WARNING Do not wear loose or f...

Page 14: ...roduct 1 Wipe exterior surfaces with a mild dishwashing soap or baking soda then rinse clean with water 1 This outdoor fire table should be cleaned regularly to ensure safe use and extend product life...

Page 15: ...please perform the following checks 1 Make sure the electrode wire is correctly connected Both electrode wires must be fully inserted into the igniter box 2 Make sure that the pilot housing is unobstr...

Page 16: ...ed straight to the thermocouple The thermocouple should be positioned 5mm away from the burner tube 4 Make sure that the thermocouple wire is correctly positioned The thermocouple wire should be in li...

Page 17: ...nut and regulator not fully connected Turn the coupling nut about one half to three fourths a turn until you feel a solid stop Do not use tools tighten by hand only Possible Cause 3 Obstruction of gas...

Page 18: ...e Burner ports are clogged or blocked Clean burner ports Do this by inserting a paperclip into each of the burner ports to ensure they are not clogged WARNING Make time to cool before touching it sure...

Page 19: ...odified will not be eligible for return All items must be returned in their entirety meaning all items included must be returned together No returns or exchanges on discontinued items Please begin the...

Page 20: ...retien avant d installer ou d utiliser l appareil Garder ces instructions pour une consultation future Si vous assemblez cet appareil pour quelqu un d autre lui donner le manuel pour lecture et consul...

Page 21: ...eut produire du monoxyde de carbone lequel est toujours inodore Utiliser cet appareil dans un endroit ferm peut causer la mort Ne jamais utiliser cet appareil dans un espace ferm comme une fourgonnett...

Page 22: ...nce de codes locaux selon le Code national d lectricit ANSI NFPA 70 ou le Canadian Electrical Code selon le cas D gagement minimum de l unit des mat riaux combustibles 72 182 9cm du dessus 48 121 9 cm...

Page 23: ...euvent s accumuler Mettre la table foyer dans un endroit d gag et libre de tous mat riaux combustibles d essence de liquides et de vapeurs inflammables Cette table foyer ext rieure ne doit pas tre ins...

Page 24: ...rangers tels que des nids ou des toiles d araign e devraient tre enlev s S il y a vidence de dommage au br leur la table foyer ne devrait pas tre utilis e L ensemble du br leur ne peut tre remplac Con...

Page 25: ...ervoir de gaz PL o la temp rature peut atteindre au del de 125 F 51 67 C Ne pas entreposer une bouteille de gaz PL au soleil direct ou pr s d une source de chaleur ou de combustion Ne jamais garder un...

Page 26: ...e la bouteille de gaz PL et la soupape du br leur attendre 10 secondes pour permettre au dispositif de red marrer ouvrir le clapet de service de la bouteille ensuite ouvrir la soupape du br leur et al...

Page 27: ...a table foyer 1162431001 1 Dessus De La Table 1162431002 1 En bas de table 116243100L1 1 Porte 1162431004 1 Pile AAA N A 1 Pierre de Lava 1162471006 1 Recouvert de Vinyle 1162400007 1 Vis Allen Rondel...

Page 28: ...d rer comme des r sidus dangereux et les recycler de fa on appropri e 1 9 Instructions Pour L assemblage Installer la pile AAA voir le diagramme ici bas 2 5 9 8 Ins rer une rondelle et visser chaque s...

Page 29: ...mall jusqu 1 pouce 2 54cm au dessus de la partie sup rieure du br leur Vous assurer de ne pas bloquer la bo te d allumage avec la pierre de lave 4 Large afin d avoir un bon allumage 4 bo te d allumage...

Page 30: ...br leur ainsi que les orifices du br leur Raccorder la conduite de gaz au r servoir en tournant le bouton dans le sens des aiguilles d une montre Resserrer la main seulement Assurez vous qu il n y a a...

Page 31: ...semblent tre endommag flamme appel r el au 1 800 654 1704 avant de l utiliser Ne pas utiliser une flamme nue pour v rifier les fuites Ne pas fumer wile tester l appareil Ne jamais tester les appareil...

Page 32: ...de lave pour avoir acc s au br leur 2 Avec des gants de protection mettre la longue allumette ou le briquet au butane c t du br leur NE PAS vous pencher au dessus de la table foyer lors de l allumage...

Page 33: ...3 TOUJOURS couvrir votre table foyer ext rieure avec la housse protectrice fournie avec l appareil quand il n est pas en usage 4 Entreposer dans un endroit frais et sec hors de port e des enfants et d...

Page 34: ...us assurer que le bo tier de l allumeur n est pas obstru CORRIGER INCORRECTE Bo tier de l allumeur Tuyau du br leur Ne pas obstruer l ouverture Si le br leur ne s allume pas ou ne reste pas allum proc...

Page 35: ...e possible 1 Le tuyau du foyer au gaz est pinc Vous assurer que le tuyau n est pas pinc entre la table foyer et la source du gaz Cause possible 2 Il y a obstruction de la flamme aux orifices du br leu...

Page 36: ...rendre l allumage Entreposer le r servoir de rechange dans un endroit bien ventil et hors de port e des enfants D pannage Mettre le bouton de contr le en position OFF attendre 30 secondes et allumer l...

Page 37: ...dans leur enti ret ce qui veut dire que tous les l ments inclus doivent tre retourn s ensemble Il n y a aucun retour ou change pour les articles qui ne sont plus sur le march Veuillez entreprendre les...

Page 38: ...armando esta unidad para otra persona entr guele el manual para que lo lea y lo conserve para consultarlo en el futuro PELIGRO IMPORTANTE Si siente olor a gas 1 Corte el suministro de gas al artefact...

Page 39: ...luci n de problemas 3 6 7 8 9 12 13 14 15 16 PELIGRO DE MON XIDO DE CARBONO Este artefacto puede producir mon xido de carbono que es un gas inodoro Si utiliza este equipo en un lugar cerrado puede pro...

Page 40: ...que l aiguille d allumage et le thermocouple sont correctement positionn s L aiguille d allumage devrait pointer directement vers le thermocouple Le thermocouple devrait se situer 5 mm de distance du...

Page 41: ...s costados y la parte posterior No coloque esta columna de fuego debajo de una estructura Esta columna de fuego a gas y su v lvula de seguridad individual se deben desconectar del sistema de abastecim...

Page 42: ...aceptable una superficie recubierta con asfalto NO utilice esta columna de fuego para exterior si alguna de sus piezas ha estado debajo del agua Comun quese inmediatamente con un t cnico de servicio...

Page 43: ...la columna de fuego para exterior que no est espec ficamente indicada en el manual de operaciones anular la garant a del fabricante GAS PROPANO L QUIDO El gas propano l quido es inflamable y peligros...

Page 44: ...za otro tipo de tapa o tap n podr a haber filtraciones de propano a No almacene un cilindro de gas propano de repuesto debajo de este equipo o cerca de l b Nunca llene un cilindro de gas propano por e...

Page 45: ...de encendido 2 Aseg rese de proteger la manguera de cualquier superficie caliente El contacto de la manguera con cualquier superficie caliente constituye un grave peligro 3 Mantenimiento regular de l...

Page 46: ...Mesa 1162431002 1 Base de la mesa 116243100L1 1 Puerta del tanque lp 1162431004 1 Pile AAA N A 1 Roca volc nica 1162400007 1 Cubierta de vinilo 1162471006 1 Tornillos Allen 1162400008 4 Arandelas Art...

Page 47: ...voir le diagramme ici bas Trate a las bater as como desechos peligrosos y rec clelas correctamente INSTRUCCIONES DE ENSAMBLAJE 5 2 9 8 Inserte una arandela y el tornillo en cada soporte sobre la base...

Page 48: ...des grandes sobre el mechero de la mesa de fog n y a lo largo de la parte superior de las piedras peque as Para garantizar el encendido correcto aseg rese de no bloquear la caja del chispero con las p...

Page 49: ...j Realice el ajuste a mano Conexi n del tanque de gas de propano Desconexi n del tanque de gas de propano Aseg rese de que la v lvula del tanque de gas LP est cerrada Descon ctelo girando la perilla e...

Page 50: ...reemplazarla antes de utilizar la columna de fuego a gas Comun quese con Real Flame al 1 800 654 1704 Verifique si hay filtraciones en estos lugares INSTRUCCIONES PREVIAS AL USO NO altere este artefac...

Page 51: ...as piedras volc nicas y acceder al quemador 2 Con guantes resistentes al calor coloque el encendedor o el f sforo largo cerca del costado del quemador NO se incline sobre la mesa de fuego al encenderl...

Page 52: ...u equipo cuando no lo est utilizando Utilice la cubierta que recibi con la unidad 4 Almac nelo en un lugar fresco y seco al aire libre y alejado de los ni os y las mascotas Mesa Acero inoxidable 1 Par...

Page 53: ...ntes comprobaciones 1 Aseg rese de que el cable del electrodo est correctamente conectado Ambos cables del electrodo deben estar totalmente insertados en el encendedor 2 Aseg rese de que la carcasa de...

Page 54: ...icada a 5 mm del tubo del quemador 4 Aseg rese de que el alambre de la termocupla est ubicado de forma correcta El alambre de la termocupla debe estar alineado con la v lvula VERIFICACI N DE COMPONENT...

Page 55: ...en la rajadura Comun quese con Real Flame al 1 800 654 1704 para solicitar soporte t cnico Causa probable 4 El cable est flojo o desconectado Consulte la p gina 16 primer paso para volver a conectar...

Page 56: ...gas propano de repuesto en un lugar correctamente ventilado y alejado de los ni os Causa probable 1 Falta de gas Comun quese con la compa a local de gas Causa probable 2 Es posible que se haya activad...

Page 57: ...ensamblados o modificados Se deben devolver todos los art culos en conjunto es decir que todos los elementos incluidos en el empaque se deben devolver juntos No se realizar n devoluciones o cambios de...

Reviews: