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Limited Lifetime Warranty:
Real Spirit USA, offers a Limited Lifetime Warranty on all its water ionizers to the original
consumer purchaser under the following terms and conditions:
VIP Limited Lifetime Warranty:
By Purchasing the ionHealth™ your warranty period is extended beyond the ‘Limited Lifetime
Warranty’ to a ‘VIP Limited Lifetime Warranty’ on parts and labor or a full unit replacement
should your ionHealth™ fail at any time now or in the future while in use by the original
purchaser.
Whether in the first 5 years or subsequently, upon discovery of a product defect, you should
immediately notify Real Spirit USA via telephone or email the exact problem you are having
to the best of your knowledge. If it is determined to need additional diagnostic inspection,
then we will provide you a product return authorization and shipping instructions. You
should ship or deliver the product to the designated service location, accompanied by your
name, address and telephone number, proof of purchase date and a description of the defect.
The customer is responsible for the cost of shipping the unit to the service facility. However,
following repair or replacement, RealSpirit USA will cover the cost of shipping the unit back to
the consumer within the continental United States. Customers outside the continental United
States must also cover the cost of return shipping following repair or replacement.
The warranty does NOT include unusual wear, damage resulting from accident or unreason-
able use and also does not include replacement filters nor other disposable parts and
supplies. *Unreasonable use also includes using the unit outside of North America and in
countries were the voltage may be higher than 110/120 Volts, which is the normal operating
range of our products.** Additionally the warranty will become VOID should the case seal be
broken and the tamper system activated which shall indicate the unit cabinet was opened for
purposes other than authorized by the company. It should be noted that any electronic unit
should be serviced only by an authorized service technician duly certified by Real Spirit USA,
all warranties are non-transferable and remain registered to the original purchaser.
**Note: Please contact us for special 220/240 volt international models which may be
available for use outside of North America.
Limited Lifetime Warranty:
