During daily use, please check whether the following phenomenon exist: Scorched smell
When touch the wire, the power is on, but sometimes off
The power supply cord is hot
Other abnormal phenomenon
KIND REMINDING
If problems happen above, please turn off power supply and contact the distributor or manufacturer
for assistance.
CAUTION
Note : Do not dismantle the produce by yourself, and our company shall shoulder no responsibility to the
damage of the product or the inquiry of people caused by improper use. Thanks for your cooperation !
Problems/Issues
Possible Cause
Trouble Shooting Method
Sounds like tapping or hum sounds
Suddenly stops working
Sounds from air pump,
motor or other mechanical parts
TROUBLESHOOTING GUIDE
Normal phenomenon
Does not work after power up
1. Power switch is not turned on
2. Bad connection between plug
and socket
3. Massage remote is not turned on
4. Have broken power wire plug
5. Bad fuse
6. Control unit for functioning properly
1. Turn power switch on
2. Connection power cord again
3. Press power button on remote
4. Contact professional technician
5. Replace fuse
6. Contact professional technician
Abnormal sounds suddenly
while working
Maybe from over working the
massage chair
1.Cut down usage
2. Contact professional technician
Can not recline the chair
Obstruction-be sure that the chair is
allowed enough room to fully recline
Stop chair opearion, and
move obstruction
can not restore position after
reclined
Problem on electric motion pole or
plug under bad connection
Contact professional technician
ATTENTION
If problems are not from above reasons,please turn off power supply and contact the distributor or
manufacturer for assistance.
1. Bad power connection
2. Auto program timers is up
1. Unplug and reinsert power cord
to he chair
2. Normal
Roller height changes
Rollers work alternately
Normal phenomenon
Please keep the original packaging for our customer serivice
ATTENTION
For more warranty and products information,please visit our website:www.realrelaxmassage.com
Our Chairs and accessories (the "Products") are warranted for a period of One(1) years
(the "Warranty Period") against:
Missing materials from the Products at the time of delivery;
Defects in the manufacturing of materials used for the Products at the time of delivery;
Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery;
Major defects in the functionality of motors, armrests, backrest recline, and casters.
The warranty services include the followings if your chairs is under warranty and inartificial:
i. Provide free accessories and parts.
ii.Customer pay for the back and forth shippingcost to return for maintenance.
Note1: If you require a return service, please show the valid warranty card and complete product package,
and bear the freight of returning.
If your product cannot be repaired, we offer the following options:
Option 1. You can contact our customer service for the depreciation and deduction of your purchased massage chair,
and directly purchase any model of massage chair in our official website.
Option 2. You can check the depreciation and deduction of your massage chair with our customer service and exchange
for the equivalent cash coupon to offset of our official website for the future purchase.
Note2: we do not accept unjustified return with non-quality problem.
Subject to the following:
Any replacement parts shall be fully provided by Realrelax and any shipping costs shall be half-borne by the consumer;
To benefit under this warranty,Realrelax must be notified of any defect within 14 days of the occurrence of such defect
via an image or video of the relevant defect sent electronically to [email protected];
This warranty shall be warranted for the remainder of the original Warranty Period, or 30 days, whichever is longer.
Damaged cause by a drop, rough or careless handling, or other negligent action.
Warranty not covered:
Wear and tear of Pu leather, including but not limited to cuts, scratched or damage caused by accident, abuse, misuse,
water, flood , fire and other acts o nature or external causes.
Consequential or incidental damage.
Damage caused by personal modification or altering without permission from REAL RELAX.
