EC7000i and EC7500i User Guide
Troubleshooting
The check feeder does not function properly
Ensure that you are inserting the check properly
: flush
to the right side of the scanner, information-side facing
up, with the MICR line to the right. If the problem
persists, contact your distributor. Remove any debris
by following the directions below:
1. Press the latch and lift the cover to access the
imaging frame.
2. Lift the imaging frame to access the document
feed plate.
3. Clear any paper or debris from the imaging
frame and document feed plate.
4. Ensure that the black fingers on the baffle
move freely.
5. Use a lens-cleaning tissue or a damp, lint-free
cloth to remove any ink or dust from the
document sensors.
6. Ensure that the rollers under the baffle are
clean.
7. Close the imaging frame and cover.
Card transactions do not function properly
Test the Card Swipe Mechanism
1. Ensure that you are swiping the card properly. The black
magnetic stripe on the back of the card must face
downward and to the left.
2. Try using another card to ensure the first card was not
defective.
Document
sensors
Rollers
©2014 RDM Corporation
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