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The player takes a long time to read files in a folder.
• File reading may take longer if too many files are put in a single folder. Re-organize your files into a
number of folders.
Song information is not showing correctly.
• Song information may not match your current player’s language setting. Change the language setting.
Cannot view photo files.
• The player only supports. jpg, .bmp, .tiff, .png, gif.
• NOTE: Other format of photo files may not be supported.
• Photo files must be transferred to the “Photo” folder in the player for proper playback.
Cannot play video files.
• All video files must be converted by RCA easyRip software.
• NOTE: Your PC must be able to play the video file in Windows Media Player to ensure the proper
codecs are installed for video conversion.
• Video files must be transferred to the "Video" folder in the player for proper playback.
Cannot play audible book.
• Audible files are not supported by this player.
Cannot play AAC songs.
• AAC songs are not supported by this player.
The player reports that it is full.
• The internal memory of the player has been filled to capacity.
• You have exceeded the maximum number of files (1,999) supported by the player.
• NOTE: The maximum folder depth is 8 folders.
Cannot playback tracks on the player.
• Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
• Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected and this player does not support playback of protected files.
Cannot playback songs downloaded from my paid Music Server Provider subscription service.
• Secure music downloads are not supported by this player. Please make sure to download songs without
DRM protection (Digital Rights Management).
Cannot transfer subscription music content to the player.
• Secure music downloads are not supported by this player. Please make sure to download songs without
DRM protection (Digital Rights Management).
Cannot launch RCA easyRip installer stored in the player to install easyRip on my PC.
• The easyRip Media Software installer is stored in the player. With the player connected to the computer
USB port, go to My Computer desktop icon or through the Start Menu. Next find and open the drive
letter associated with the player (i.E. RCA MP3) and then double-click the rcaeasyrip_setup file to launch
the installer.
How to format device?
• Perform a format to remove all data from player (Home => Settings => Format Device).
• IMPORTANT: Backup your media before formatting the player.
