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RCA IPX500TC, User Manual

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RCA IPX500TC User Manual Download Page 21

90

Troubleshooting Guide

Line status is unavailable

• Check or repeat installation steps;
• Check the IP address and the VOIP status , make sure the phone connect to the available    
   SIP server or an existing SIP PBX.
• Check the line setting , make sure all settings are not wrong

Try to Power rest the phone 

Can not enter web page

• Check the Network cords , make sure it is not damaged.
• Check the IP address , make sure the IP address itself has the popedom to enter the 
   web page
• Make sure the network is not busy

 
You cannot be heard by the other party

• Make sure the handset or headset cord is inserted properly and securely.
• Make sure the MUTE feature is not turned on.

Phone does not ring

• Make sure the ringer is turned on.

Incoming voice too low or none at all

• Check volume setting.

Summary of Contents for IPX500TC

Page 1: ...IPX500TC ...

Page 2: ...e that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is...

Page 3: ... radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna I...

Page 4: ... Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five Important Information ...

Page 5: ... Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five Important Information ...

Page 6: ... network PSTN IP based telephone service uses control protocols such as the Session Initiation Protocol SIP Currently most SIP phones in the US market are based on embedded chips e g SiTel and DSPG their functionality is confined by the feature set of the chip vendor Telefield can develop new features in software while developing the OS and hardware architectural layers independently and in parall...

Page 7: ... as the IP phone After an absolute startup you can add a SIP account and make answer a VoIP call HWWLQJ VWDUW z z z z GGLQJ D 6 3 DFFRXQW Press Settings Account System Add account Then you can configure IP account Name User Name Server and Password After successful registration the icon will show in Green color Otherwise it will show in grey color You may also be able to activate deactivate the ac...

Page 8: ... icon b No more input after a few second it will start for calling or just press Call icon to dial out immediately c When you finish the call press End call or place the handset back to the cradle to drop the call Speakerphone Mode a Press the SPEAKER button and the Speaker LED will turn on And dial the phone number b No more input after a few second it will start for calling or just press Call ic...

Page 9: ...d it will start for calling or just press Call icon to dial out immediately c When you finish the call press the HEADSET button again to drop the call and the Headset LED goes off Note 1 If headset is not plugged into the jack and HEADSET button is pressed the Headset LED indicator also turn on Switching among modes a Lift up the handset to switch from speakerphone mode or headset mode to handset ...

Page 10: ... to headset mode z z z z QVZHULQJ D FDOO When there is a call coming from the line a Lift the handset handset mode OR b Pressing the Speaker button or Answer icon speakerphone mode OR c Pressing the HEADSET button z z z z 3UH LDOLQJ User can input dial digit edit a number or press Recents icon etc when unit is idle state Check the number and then dial the number a Unit is at idle state b Manual in...

Page 11: ...ake a Line to start dialing z z z z 0XWH Press the MUTE button while phone is engaged in handset speaker or headset mode to mute corresponding microphone When mute is activated the mute LED lit Switch the talking mode or press the MUTE button again to release microphone muting z z z z ROG Press Hold icon to hold the current call If the call put on hold you can make a 2nd call or transfer the call ...

Page 12: ...l put on hold select Blind Warm Transfer then input the number and press Warm Transfer icon to perform attendant transfer z z z z RQIHUHQFH Put the call on hold by pressing HOLD icon Input the telephone number of the party you want to conference with and then press 2nd Call icon Press the CONFERENCE icon to put them in conference z z z z DOO RUZDUGV z z z z 7R EH GHILQH z z z z 1 z z z z 7R EH GHI...

Page 13: ... SRUW VHWWLQJ KHUH Eth0 Status For DHCP when plugging Ethernet cable to the WAN port it will show connected if the unit obtain the IP address successfully Otherwise it will show Failed operation For Static user have to configure all parameters including IP settings Gateway Network prefix length DNS1 and DNS2 GYDQFHG 6HWWLQJV 9 1 6HWWLQJ ...

Page 14: ... notifications like 2nd call alert tone Turn on this tone to hear a tone for incoming calls while you are on the telephone 5LQJHU 6RXQG This option allows you to set customizing ringing tone 7RXFK 6RXQG The Audible touch tones options is used when you use the dialing pad or make a screen selection Each time you press a key make a selection the selected tone ...

Page 15: ... handset headset and notifications LVSOD ULJKWQHVV This option allows you to set the Brightness percentage of the screen 6OHHS This option allows you to set the time before the screen times and goes to turn off the backlight DWH WLPH This menu allows you to change the current time and date displayed Tap XWRPDWLF GDWH WLPH to allow the network set the date and time ...

Page 16: ...range communications technology that allows you to connect wirelessly to Bluetooth enabled headset To turn Bluetooth on From the Home screen tap 䫒 Settings 䫒 Device 䫒 Tap the Bluetooth On Off button to activate deactivate the feature In Bluetooth settings menu allows you to set up i The name of your phone uses for Bluetooth communication ii Device visibility for other Bluetooth devices iii Search ...

Page 17: ...isconnecting a paired device z z z z FFRXQW 6 VWHP GG DFFRXQW 5HRUGHU DFNXS 5HVWRUH z z z z ERXW 3 8SGDWH 6 VWHP RZQORDG 33 E 85 RQWDFWV All records will be stored in the internal memory and is sorted in alphabetical order In Contacts review screen press icon to add edit the contact s record ...

Page 18: ...m the external USB memory stick Once the file is selected the photo will copy to the internal contacts memory In Contacts review screen press and hold the record to delete edit the contact s record directly 5HFHQWV Pressing Recents icon can review all incoming call history Missed calls will be marked with Red Arrow symbol in Recents records By pressing and holding the record users can select to st...

Page 19: ...WLRQ YHUVLRQ 6 VWHP 1DPH 6 VWHP 9HUVLRQ 1HWZRUN 1 3RUW 7 SH 1 3RUW 3 GGUHVV 6XEQHW 0DVN 0 GGUHVV DWHZD 3ULPDU 16 6HFRQGDU 16 z z z z 6 VWHP 6 3 FFRXQW 0DQDJHPHQW LDO 3ODQ HQHUDO 3UHIHUHQFH z z z z 1HWZRUN 1 6HWWLQJV GYDQFH 6HWWLQJV ...

Page 20: ...z z z z 3KRQHERRN 3KRQHERRN ODFN LVW z z z z 6HUYLFH 3DVVZRUG 6HWWLQJV 5HVHW DQG 5HERRW DWH DQG 7LPH DVLF 8SJDUGH GYDQFHG 8SGDWH 7UXVWHG HUWLILFDWHV 6HUYHU HUWLILFDWH DOO RJV 6 VWHP RJV ...

Page 21: ...rest the phone Can not enter web page Check the Network cords make sure it is not damaged Check the IP address make sure the IP address itself has the popedom to enter the web page Make sure the network is not busy You cannot be heard by the other party Make sure the handset or headset cord is inserted properly and securely Make sure the MUTE feature is not turned on Phone does not ring Make sure ...

Page 22: ... equipment until the problem is resolved This product may be serviced only by the manufacturer or its authorized service agents Changes or modifications not expressly approved by Telefield NA Inc could void the user s authority to operate this product For instructions on how to obtain service refer to the warranty included in this guide or call customer service at 1 800 511 3180 Or refer inquires ...

Page 23: ...ustomer Care Team you will be issued an RMA Return Merchandise Authorization number and be given instructions on how to submit your proof of purchase paperwork and where to send your defective merchandise You will be responsible for shipping the defective unit back to our warranty fulfillment center at your own expense You are responsible for damage or loss during shipment so insuring the product ...

Page 24: ...EMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANT...

Page 25: ...2014 All rights reserved Model IPX500TC T00032 Rev 00 E 14 02 Printed in China ...

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