Chapter 5
55
Other Information
Troubleshooting
Can’t select certain channel
•
Channel may be blocked or not approved in the
Parental Controls
menu.
•
If using a VCR, make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Noisy stereo reception
•
The station might be weak. Press the SOUND button on your remote control to change from stereo to mono.
No picture, no sound but TV is on
•
Maybe the cable/air setting is set to the wrong position. Select
GUIDE Plus+ Menu
from the Main menu, select
the
Setup
option, and provide the correct information on the following screens. Go to pages 17-18 for detailed instructions.
•
The channel might be empty — change channels.
•
If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the
VCR is in the correct mode (press the TV/VCR button on your VCR).
Sound okay, picture poor
•
Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
•
Try adjusting sharpness function to improve weak signals. Go to page 49 for more instructions.
Black box appears on the screen
•
Closed-captioning might be on. Check the
Closed-Caption Display
control panel in the
Screen
menu. Go to page 50 for more
instructions.
Every time I turn on the TV, the Guide is on the screen
•
The GUIDE Plus+ system automatically appears on the screen when you use the TV button on the remote to turn on the TV. You
can turn off this feature by pressing GUIDE
on your remote control and then select the Menu bar. Press the right arrow button to
select
Setup.
Choose
Review options
and select
OFF.
GUIDE Plus+ System Problems
GUIDE Plus+ setup won’t switch to channel 9 for VCR and/or channel 02 cable box
•
Make sure you have removed the Demo Pin from the G-LINK jack. Check to see if the G-LINK wands are positioned correctly in
front of components’ remote sensors.
•
GUIDE Plus+ system control of cable box is slower than direct control of the box itself. Keep this in mind when changing channels.
•
You may have an incorrect GUIDE Plus+ Channel Lineup. The guide may get out of sync with the cable provider. Use the
GUIDE
Plus+ Setup
in the
GUIDE Plus+ Menu
to change the zip code to 99999. Turn the TV off for 10 minutes. Use Setup again to change
the zip code back to the correct value. If asked, be sure to select the correct channel lineup from the on-screen list.
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