RCA DWG855 User Manual Download Page 12

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Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only.

Rear Panel

TEL1 & TEL2

Telephony RJ-11 connector

ETHERNET 1-4:

Ethernet 10/100BaseT RJ-45 connector

REBOOT EMTA:

Reboot this Residential Voice Gateway

CABLE:

F-Connector

15VDC:

Power connector

Installing the Battery

This section provides information on installing batteries into the modem. Follow the steps below:

Ensure the power cord is unplugged.

Remove the battery cover on the rear panel. There are two battery compartments. You may install

a single battery into either compartment.

Summary of Contents for DWG855

Page 1: ...User manual SATELLITE TELECOM CABLE TERRESTRIAL DWG855 Residential Voice Gateway ...

Page 2: ...e point of cable entry as practical This symbol means that your inoperative electronic appliance mustbe collected separately and not mixed with the household waste The European Union has implemented a specific collection and recycling system for which producers are responsible This appliance has been designed and manufactured with high quality materials and components that can be recycled and reus...

Page 3: ... 104 F Storage Temperature 30 to 65 C 22 to 149 F If you purchased this product at a retail outlet please read the following Product Registration Please fill out the product registration card packed separately and return it immediately or register on line at rca com Registering allows us to contact you if needed Product Information Keep your sales receipt to obtain warranty parts and service and f...

Page 4: ...he Devices 11 What the Modem Does 11 What the Modem Needs to Do Its Job 11 Contact Your Local Cable Company 12 Connecting the Residential Voice Gateway to a Single Computer 13 Attaching the Cable TV Wire to the Residential Voice Gateway 13 Important Connection Information 13 Ethernet Connection to One Computer 14 Connecting More Than Two Computers to the Residential Voice Gateway 15 Telephone or F...

Page 5: ...ge Group 26 1 LAN 26 2 WAN 27 3 Computers 28 4 DDNS 29 5 Time 30 Gateway Advanced Web Page Group 31 1 Options 31 2 IP Filtering 32 3 MAC Filtering 33 4 Port Filtering 34 5 Forwarding 35 6 Port Triggers 36 7 DMZ Host 37 8 RIP Routing Information Protocol Setup 38 Gateway Firewall Web Page Group 39 1 Web Content Filtering 39 2 TOD Access Filtering 40 3 Local Log and Remote Log 41 Gateway Parental Co...

Page 6: ...rk 45 3 Guest Networks 53 4 Access Control 54 5 Advanced 55 6 Bridging 57 7 WMM 58 VoIP Basic Web Page Group 60 1 Basic LAN 60 2 Hardware Info 61 3 Event Log 62 4 CM State 63 5 Battery 64 Chapter 3 Additional Information 65 Frequently Asked Questions 65 General Troubleshooting 67 FCC Declaration of Conformity and Industry Canada Information 69 Service Information 70 Glossary 71 ...

Page 7: ...G 729e G 728 G 726 BV16 BV32 and SIP Echo Cancellation Voice Active Detection VAD DTMF detection and generation Comfort Noise Generation CNG Support V 90 fax and modem services Transparent bridging for IP traffic RSA and 56 bit DES data encryption security SNMP network management support Remote operating firmware downloading Support Web pages and private DHCP server for status monitoring Clear LED...

Page 8: ... 7 6 1 or higher Available Disk Space 125MB 50MB Sound Card Required for audio on CD ROM N A Video VGA or better SVGA preferred VGA or better SVGA built in preferred CD ROM Drive Required Required Ethernet 10BaseT or 100BaseT 10BaseT or 100BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed i...

Page 9: ...tlet You will need 2 suitable screws which screw diameter would be 4 4 mm 0 17 inch to wall mount the Cable Modem or the Battery Pack Two different wall mount directions could be chosen for the Battery Pack To do this 1 Ensure that the wall you use is smooth flat dry and sturdy and use the 4 screw holes which are 101 6 mm 4 inches apart from each other 2 Fix the screws into wall leaving their head...

Page 10: ...ion ON FLASH OFF OFF X X X X X X X X During DS scanning and acquiring SYNC ON ON FLASH OFF X X X X X X X X From SYNC completed receiving UCD to ranging completed ON ON ON FLASH X X X X X X X X During DHCP configuration file download registration and Baseline Privacy initialization ON ON ON ON X X X X X X X X Operational NACO ON ON FLASH FLASH OFF X X X X X X X X Operational NACO OFF MTA initializa...

Page 11: ... FLASH ON Tel1 Off hook Tel2 On hook ON ON FLASH Tel1 On hook Tel2 Off hook ON FLASH FLASH Both Lines Off Hook AC Fail Battery Good FLASH OFF ON ON OFF OFF Both Lines On Hook FLASH ON Tel1 Off hook Tel2 On hook ON FLASH Tel1 On hook Tel2 Off hook FLASH FLASH Both Lines Off Hook AC Fail Battery Low ON ON FLASH Both Lines On Hook FLASH ON Tel1 Off hook Tel2 On hook ON FLASH Tel1 On hook Tel2 Off hoo...

Page 12: ...connector REBOOT EMTA Reboot this Residential Voice Gateway CABLE F Connector 15VDC Power connector Installing the Battery This section provides information on installing batteries into the modem Follow the steps below 1 Ensure the power cord is unplugged 2 Remove the battery cover on the rear panel There are two battery compartments You may install a single battery into either compartment ...

Page 13: ...Chapter 1 Connections and Setup 10 Illustrations contained in this document are for representation only Flank Panel WPS WiFi Protected Setup ...

Page 14: ...can transfer between the Residential Voice Gateway and DOCSIS compliant headend equipment The data security secures upstream and downstream communications What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard DOCSIS compliant and PacketCable compliant technology The Internet Telephony Service Provide...

Page 15: ...l Adapter EMTA MAC address Please verify the following with the cable company The cable service to your home supports DOCSIS compliant two way modem access Your internet account has been set up The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available You have a cable outlet near your PC and it is ready for Cable Modem service Note It...

Page 16: ...eway 1 Locate the Cable TV wire You may find it one of three ways a Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 for the wiring example Notes For optimum performance be s...

Page 17: ...dential Voice Gateway 2 Connect the plug from the AC power supply into the DC jack on the Residential Voice Gateway and plug the power supply into an AC outlet 3 Note Use only the power supply that accompanied this unit Using other adapters may damage the unit Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the E...

Page 18: ...cting More Than Two Computers to the Residential Voice Gateway If you need to connect more than two computers to DWG855 simply connect the computers to the Ethernet ports on the rear panel Fig 3 Multiple PC Connection Note You may need to check with your service provider in order to connect multiple computers ...

Page 19: ...standard phone line cord directly from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the Residential Voice Gateway 2 If there is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the LINE jacks of the Residential Voice Gateway Connect a standard phone l...

Page 20: ... a different pattern of flashing lights on the front of the modem Note All indicators flash once before the initialization sequence If all of the lights are flashing sequentially it means the Residential Voice Gateway is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or reset the Resid...

Page 21: ...ation The Residential Voice Gateway offers local management capability through a built in HTTP server and a number of diagnostic and configuration web pages You can configure the settings on the webpage and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Residential Voice Gateway on the URL ...

Page 22: ...xample Main Window the current workspace of the web management containing configuration or status information For easy navigation the pages are organized in groups with group names main menu individual page names within each group are provided in the sidebar To navigate to a page click the group hyperlink at the top then the page title on the sidebar Please note your cable company may not support ...

Page 23: ...section of this page shows how long your gateway has operated since last time being powered up and some key information the Cable Modem received during the initialization process with your cable company If Network Access shows Allowed then your cable company has configured your gateway to have Internet connectivity If not you may not have Internet access and should contact your cable company to re...

Page 24: ...ation only 2 Connection This page reports current connection status containing startup procedures downstream and upstream status CM online information and so on The information can be useful to your cable company s support technician if you re having problems Fig 8 Gateway Status Connection ...

Page 25: ... The password can be a maximum of 8 characters and is case sensitive In addition this page can be used to restore the gateway to its original factory settings Use this with caution as all the settings you have made will be lost To perform this reset set Restore Factory Defaults to Yes and click Apply This has the same effect as a factory reset using the rear panel reset switch where you hold in th...

Page 26: ...use the ping Test enter the information needed and press Start Test the Result will be displayed in the lower part of the window Press Abort Test to stop and Clear Results to clear the result contents Note Firewalls may cause pings to fail but still provide you TCP IP access to selected devices behind them Keep this in mind when pinging a device that may be behind a firewall Ping is most useful to...

Page 27: ...iguration 24 Illustrations contained in this document are for representation only 5 Event Log This page displays the content of the SNMP event log Press Clear Log button to clear the logs Fig 11 Gateway Status Event Log ...

Page 28: ...ously saved Fig 12 Gateway Status Backup Restore To backup the current configuration click Backup and follow the prompts To restore a previous configuration click Browser and use the navigation window to locate the file UsuallyGatewaySettings bin unless you rename it before saving Once the file has been located click Restore to restore the settings Note that once the settings are restored the devi...

Page 29: ... activated your cable company s DHCP server provides one IP address for your gateway and your gateway s DHCP server provides IP addresses starting at the address you set in IP Address on the LAN page to your PCs A DHCP server leases an IP address with an expiration time To change the lowest IP address that your gateway will issue to your PCs enter it into the IPAddress box and then click Apply Fig...

Page 30: ...ifferent contents Take the WAN connection type DHCP for example you can release and renew the WAN lease by pressing the buttons You can enter a spoofed MAC address that causes your gateway networking stack to use that MAC address when communicating instead of the usual WAN MAC address e g if the MAC address is 00 11 e3 df 66 95 this spoofed MAC address could be 00 11 e3 df 66 97 or any desired MAC...

Page 31: ... displays the status of the DHCP clients and current system time You can cancel an IP address lease by selecting it in the DHCP Client Lease Info list and then clicking the Force Available button If you do so you may have to perform a DHCP Renew on that PC so that it can obtain a new lease Fig 15 Gateway Network Computers ...

Page 32: ...1 Go to the DynDNS website and create an account for the Dynamic DNS service You will create a username and password and be asked to choose a host name for your host s current IP address This is the WAN IP address that has been assigned to your CMRG during provisioning 2 Enter your account information on the DDNS web page enable the service by selecting www DynDNS org from the DDNS Service drop do...

Page 33: ...n 30 Illustrations contained in this document are for representation only 5 Time This page allows configuration and display of the system time obtained from network servers via simple network protocol Fig 17 Gateway Network Time ...

Page 34: ...used in Virtual Private Networks VPNs PPTP PassThrough enables PPTP type packets to pass WAN LAN PPTP Point to Point Tunneling Protocol is another mechanism sometimes used in VPNs Remote Config Management makes the configuration web pages in your gateway accessible from the WAN side Note that page access is limited to only those who know the gateway access password When accessing your gateway from...

Page 35: ...Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don t want to have outbound access to the WAN Internet These PCs can still communicate with each other on your LAN but traffic they originate to the WAN is blocked by the gateway Fig 19 Gateway Advnaced IP Filtering ...

Page 36: ...ering This page enables you to enter the MAC address of specific PCs on your LAN that you wish to NOT have outbound access to the WAN As with IP filtering these PCs can still communicate with each other through the gateway but packets they send to WAN addresses are blocked Fig 20 Gateway Advnaced MAC Filtering ...

Page 37: ...N PCs to send packets to Any packets your LAN PCs send to these destination ports will be blocked For example you could block access to worldwide web browsing http port 80 but still allow email service SMTP port 25 and POP 3 port 110 To enable port filtering set Start Port and End Port for each range and click Apply To block only one port set both Start and End ports the same Fig 21 Gateway Advnac...

Page 38: ... LAN if the destination port application matches one you specify This page allows you to specify up to 10 such rules For example to specify that outsiders should have access to an FTP server you have running at 192 168 0 5 create a rule with that address and Start Port 20 and End Port 21 FTP port ranges and Protocol TCP FTP runs over TCP and the other transport protocol UDP and click Apply This wi...

Page 39: ...Trigger for that game by entering into Trigger Range the range of destination ports your game will be sending to and entering into Target Range the range of destination ports the other player on the WAN side will be sending to ports your PC s game receives on Application programs like games publish this information in user manuals Later each time you play the game the gateway automatically creates...

Page 40: ...that should be left accessible to all PCs from the WAN side for all ports For example if you put an HTTP server on this machine anyone will be able to access that HTTP server by using your gateway IP address as the destination A setting of 0 indicates NO DMZ PC Host is another Internet term for a PC connected to the Internet Fig 24 Gateway Advnaced DMZ Host ...

Page 41: ...d in small business situations where more than one LAN local area network is installed The RIP protocol provides the gateway a means to advertise available IP routes to these LANs to your cable operator so packets can be routed properly in this situation Your cable operator will advise you during installation if any setting changes are required here Fig 25 Gateway Advnaced RIP Setup ...

Page 42: ...pages you designate the gateway packet types you want to have forwarded or blocked You can activate settings by checking them and clicking Apply The web related filtering features you can activate from the Web Content Filter page include Filter Proxy Filter Cookies Filter Java Applets Filter ActiveX Filter Popup Windows and Firewall Protection If you want the gateway to exclude your selected filte...

Page 43: ...Filtering Use this page to set rules that will block specific LAN side PCs from accessing the Internet but only at specific days and times Specify a PC by its hardware MAC address and then use the tools to specify blocking time Finally click the Apply button to save your settings Fig 27 Gateway Firewall TOD Filter ...

Page 44: ...tices when Firewall protection events occur Click E mail Log to immediately send the email log Click Clear Log to clear the table of entries for a fresh start The log of these events is also visible on the screen For each blocking event type that has taken place since the table was last cleared the table shows Description Count Last Occurrence Target and Source Fig 28 Gateway Firewall Local Log Th...

Page 45: ...ML web pages On these pages you designate the gateway packet types you want to have forwarded or blocked You can activate settings by checking them and clicking Apply Here are some of your choices on the Parental Control page Activate Keyword Blocking and specify some keywords in the Keyword List to cause blocking of web pages on the WAN side with the specified keyword in the content Activate Doma...

Page 46: ...ation travels through the air the factory default wireless channel setting may not provide optimum performance in your home if you or your neighbors have other interfering 2 4GHz devices such as cordless phones If your wireless PC is experiencing very sluggish or dramatically slower communication compared with the speed you achieve on your PC that is wired to the gateway try changing the channel n...

Page 47: ...ay can be completely de activated by changing Interface to Disabled Click the Apply button to save your settings If you want to re activate the disabled wireless radio in your gateway need to contact cable operator Wireless MAC Address The MAC address for this wireless device will be displayed in this field automatically New Channel There are 13 channels that you can choose Choose the one that is ...

Page 48: ...reless Primary Network Primary Network It is used to Enable or Disable the whole Primary Network feature Network Name SSID By using this you can change the factory default to a name of your choice up to 32 characters long Closed Network This control is used to hide or reveal your network name SSID to any remote wireless equipped PC in the area that may be scanning WiFi channels to find available W...

Page 49: ...t or 128 bit according to your needs If you choose Disabled the Network Keys will not be shown on this page If selected the data is encrypted using the key before being transmitted For example if you set 128 bit in this field then the receiving station must be set to use the128 Bit Encryption and have the same Key value too Otherwise it will not be able to decrypt the data Note You need to connect...

Page 50: ...Chapter 2 Web Configuration 47 Illustrations contained in this document are for representation only Fig 33 PassPhrase Apply After proper configuration click Apply to invoke the settings ...

Page 51: ...ntication Server Please key in the IP Address for the RADIUS Server RADIUS Port Besides the IP address of the RADIUS Server you have to enter the port number for the server Port 1812 is the reserved RADIUS authentication port described in RFC 2138 Earlier AP RADIUS clients use port 1945 The default value will be shown on this box You can keep and use it RADIUS Key A RADIUS Key is like a password w...

Page 52: ...ption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode It uses a mathematical ciphering algorithm that employs variable key sizes of 128 192 or 256 bits RADIUS Server RADIUS Port RADIUS Key Please refer to the previous page Group Key Rotation Interval Key in the time for the WAP group key rotation interval The ...

Page 53: ... that you can adjust including WPA WPA2 Encryption WPA Pre Shared Key and Group key Rotation Interval WPA Pre Shared Key Please type the key to be between 8 and 63 characters or 64 hexadecimal digits Only the devices with a matching key that you set here can join this network WPA WPA2 Encryption WPA Group Rekey Interval Please refer to the WPA WPA2 part Fig 36 WPA PSK WPA2 PSK ...

Page 54: ...ng your WiFi access point WPS Config It will help to Enable or Disable the WPS feature Device Name By using this you can change the factory default to a name of your choice up to 32 characters long as like SSID WPS Setup AP Here we no need to do any configure So just skip this step WPS Add Client There are two methods Push Button and PIN Select the method you want If you select Push Button then th...

Page 55: ...k for PIN while configuring the WiFi AP by showing a text box so you need to enter that PIN to establish the connection You can get the PIN from client Fig 39 WPS Push Button PIN Use this option to set the PIN enter 4 8 digits PIN of the device you wish to configure After entering the pin click Add button then the WPS Setup AP page will appear as shown below and the status will be In progress afte...

Page 56: ... configured and activated The default guest network screen looks as follow Fig 41 Gateway Wireless Guest Network These networks are independent of each others Each network is controlled and configured similar to the primary network described is the previous section You may select the appropriate network by clicking on the pull down bottom next to the Thomson_Guest_1 Fig 42 Gateway Wireless Guest N...

Page 57: ...rator MAC Restrict Mode Click Disabled to welcome all of the clients on the network select Allow to permit only the clients on the list to access the cable modem or choose Deny to prevent the clients on the list to access this device MAC Address Your Gateway identifies wireless PCs by their WiFi MAC Address This address consists of a string of 6 pairs of numbers 0 9 and letters A F such as 00 90 4...

Page 58: ...to inform mobile stations when multicast frames that have been buffered at the Wireless Gateway will be delivered and how often that delivery occurs Value range 1 255 Fragmentation Threshold Set the number of the fragmenting frames to make the data to be delivered without errors induced by the interference Frames longer than the value you set here are fragmented before the initial transmission int...

Page 59: ...throughput speeds of each client on the network can improve by up to 27 in 802 11g only networks and up to 75 in mixed networks comprised of 802 11g and 802 11b standard equipment Rate It decides the speed of data transmission There are several rates provided here for you to choose Choose any one of it according to your needs by using the drop down menu Output Power This setting decides the output...

Page 60: ...ke traditional bridging The wireless gateway can be placed in a mode that allows the gateway to communicate with other extender wireless access points either exclusively or mixed with communications to local PCs Use this page to designate the Remote Bridges the gateway is allowed to communicate with and to select the Wireless Bridging mode Fig 45 Gateway Wireless Bridging Wireless Bridging Choose ...

Page 61: ...t is included in beacon frame No Acknowledgement Sets No Acknowledgement support Choices are On or Off When enabled acknowledgments for data are not transmitted Power Save Support Sets Power Save Support Choices are On or Off When Power Save is enabled the AP queues packets for STAs that are in power save mode Queued packets are transmitted when the STA notifies AP that it has left power save mode...

Page 62: ...control specifies if admission control is enforced for the Access Categories Discard Oldest First specifies the discard policy for the queues On discards the oldest first Off discards the newest first EDCA STA Parameters Specifies the transmit parameters for traffic transmitted from the STA to the AP for the four Access Categories Best Effort AC_BE Background AC_BK Video AC_VI and Voice AC_VO Tran...

Page 63: ...tion only VoIP Basic Web Page Group 1 Basic LAN This page displays the basic LAN status of this device including the downstream and upstream status device information and interface parameters You can select specific interface from the Interface Name drop down menu Fig 47 VoIP Basic Basic LAN ...

Page 64: ...Chapter 2 Web Configuration 61 Illustrations contained in this document are for representation only 2 Hardware Info The hardware Info is displayed on this page Fig 48 VoIP Basic Hardware Info ...

Page 65: ...ustrations contained in this document are for representation only 3 Event Log The event logs are displayed on this web page You can check them whenever you need Fig 49 VoIP Basic Event Log DOCSIS Fig 50 VoIP Basic Event Log PacketCable ...

Page 66: ...Chapter 2 Web Configuration 63 Illustrations contained in this document are for representation only 4 CM State This page shows the current state of the cable modem Fig 51 VoIP Basic CM state ...

Page 67: ...Chapter 2 Web Configuration 64 Illustrations contained in this document are for representation only 5 Battery This page shows the current state of battery Fig 52 VoIP Basic Battery ...

Page 68: ...ces including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV surf the Internet and talk to my friends through the Residential Voice Gateway at the same time A Absolutely Q What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broad...

Page 69: ... on aggregate throughput the sum of the individual throughput speeds of each client on the network can improve by up to 27 in 802 11g only networks and up to 75 in mixed networks comprised of 802 11g and 802 11b standard equipment The technology achieves higher throughput by re packaging data reducing the number of overhead control packets so that more useful data can be sent during a given amount...

Page 70: ...t the modem to establish an Ethernet connection Even new computers don t always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it Check to see that you are using the right type of Ethernet cable The modem won t register a cable connection If the modem is in Initialization Mode the INTERNET light will be flas...

Page 71: ...ht on the Residential Voice Gateway stays on while others flash check with your TSP or cable company If the Residential Voice Gateway is connected to existing house telephone wiring make sure that another telephone service is not connected The other service can normally be disconnected at the Network Interface Device located on the outside of the house If using the second line on a two line teleph...

Page 72: ... frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to ...

Page 73: ...er must not be co located or operating in conjunction with any other antenna or transmitter Service Information If you purchased or leased your Residential Voice Gateway directly from your cable company then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or ...

Page 74: ...ations and operations support interface specifications for Cable Modems and associated equipment F Connector A type of coaxial connector labeled CABLE IN on the rear of the Residential Voice Gateway that connects the modem to the cable system HTTP Hyper Text Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A ...

Page 75: ...ndard telephones Provisioning The process of enabling the Media Terminal Adapter MTA to register and provide services over the network TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems TFTP Trivial File Transfer Protocol the syste...

Page 76: ...o 92100 Boulogne Billancourt France Fax 33 0 141 86 56 59 www thomson broadband com 2006 Thomson Inc Trademark s Registered Marca s Registada s Photos and features subject to change without notice Illustration of product finish may vary from actual color C ...

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