20
TROUBLESHOOTING
Before resorting the maintenance service, please kindly check by yourself with the following chart.
1. Power light is on. If it is not on, check the projector is
plugged into the mains, that the socket is switched on, and
then press the power button on the projector.
2. Check the lens cover has been removed.
3. Check the cables are securely attached and installed as per
the User Manual.
4. The image source may not be set correctly. Press the HOME
button on the Control Panel or the Remote, to select the
correct setting.
5. Check in the Menu section under Video input signal to make
sure that has been set correctly.
This is called keystone and is due to the projection angle not
being perpendicular to the screen. To correct use the projectors
inbuilt keystone function to adjust the image.
Using a vacuum cleaner to clean the lens. If cleaning doesn’t
resolve things, please contact your support provider for further
assistance.
The Roku
®
Streaming Stick
®
needs to be properly connected to
power in order to function. For optimal performance, use the
included USB cable to connect to the USB 2 port on the projector.
First, make sure the projector is turned on and in ROKU mode
(HDMI 2), then press a button on the Roku remote control to
ensure that the Roku device is not in standby or screensaver
mode These are the most common reasons you may not see
video on your projector:
1. You have the wrong input (source) selected on your projector.
Look to see which input you have the Roku
®
Streaming Stick
®
connected to; look for a button on your projector remote
control that says HOME. Press this button, it may display a
menu with a choice of inputs, use the arrow buttons on this
remote to choose the right input and then press OK.
2. The Roku
®
Streaming Stick
®
is not connected properly.
Ensure it is firmly connected to the HDMI 2 connector on your
projector.
3. If all else fails, disconnect and reconnect all cables including
the power cable.
No Image is Projected
or a "No Signal"
message is displayed
The Image is wider at
the top/bottom of the
screen
Spots on the screen
Roku
®
Streaming Stick
®
will not power on
You cannot see the
video from your Roku
®
Streaming Stick
®
on
your projector
Please visit go.roku.com/rss for any questions about the Roku Streaming Stick .
For any other issues related to the projector function ,please contact Customer service: 1-800-968-9853.
Curtis International Ltd.
7045 BECKETT DRIVE, UNIT 15,
MISSISSAUGA, ON, L5S 2A3 www.curtisint.com
®
®
